Clinical Case Manager MHP

Renaissance Social Services, Inc. is recruiting an experienced Case Manager to join our Substance Use Prevention and Recovery/Outreach (SUPR) Team!

Renaissance Social Services, Inc. (Renaissance) is a leader in Chicago’s response to homelessness. Renaissance prevents and ends homelessness for vulnerable Chicagoans, providing a range of proven solutions including prevention, outreach, rapid re-housing, permanent supportive housing, behavioral health care, and clinical case management.

Position Summary The SUPR/Outreach Case Manager provides supportive case management and recovery-focused services to individuals living independently in scattered-site apartments across the city of Chicago. This role is part of our Substance Use Prevention and Recovery (SUPR) outreach team and delivers services in the community, meeting participants where they are.

Our participants are adults living with mental health conditions such as schizophrenia, bipolar disorder, or depression. Many are also working toward recovery from drug and alcohol use, and many are managing medical conditions. The SUPR/Outreach Case Manager supports each participant's recovery goals within a harm reduction framework, at a pace set by the individual.

The goal of the program is to help participants maintain permanent housing, build skills and income, and achieve greater self-determination.

Essential Duties and Responsibilities Provide intensive, community-based case management to participants in scattered-site housing through home visits and field outreach.

Support participants' substance use recovery goals within a harm reduction framework, at a pace set by the individual.

Assess participant needs and barriers to services, and work with participants to develop and carry out individualized service plans.

Connect participants to community resources through information, referral, linkage, and advocacy, and coordinate services with other providers.

Provide crisis intervention and de-escalation when participants are in crisis, in consultation with a Qualified Mental Health Professional (QMHP), and coordinate follow-up care.

Work with participants to build skills, increase income, strengthen self-determination, and maintain housing stability.

Work cooperatively with landlords and property managers to resolve tenancy issues and prevent housing loss.

Plan and lead community-building, social, and skill-building activities for participants.

Maintain accurate, timely records in the web-based database and paper files, including the documentation and statistics required by funders.

Protect the confidentiality of participant information in written, oral, and electronic form, in accordance with HIPAA, 42 CFR Part 2, and Illinois law, and release information only with a valid authorization or as required by law.

Report all suspected abuse and neglect as required by state law.

Travel throughout Chicago using a personal vehicle to deliver services in participants' homes and community settings.

Perform other duties as assigned.

Our Values We are:

Collaborative – We strategically partner with organizations across all sectors to maximize our impact.

Equity-Focused – We are a diverse, anti-racist organization committed to overcoming all forms of oppression, supporting healing, and creating greater opportunity.

Innovative – We continuously learn and adapt our approaches to improve our effectiveness.

Systems-Oriented – We leverage our organizational strength to support systems level cooperation and policy change.

Person-Centered – We engage people with empathy and respect, meet them where they are, and provide individualized services and support.

Reflective – We continuously evaluate our performance by using data and evidence to ensure accountability and effectiveness.

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