Family Case Management Case Associate

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war‑torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

World Relief seeks a Family Case Management Case Associate to support refugees and immigrants without Medicaid in accessing available healthcare, and to support groups for immigrants to enhance health knowledge and overall wellness. This position works to increase community connections, reduce social isolation, and connect especially vulnerable refugees and immigrants to the health care they need in Chicago, in coordination with World Relief staff, community organizations, and local churches.

This includes safely transporting clients to group enrichment activities and social outings, helping uninsured clients and those without Medicaid navigate health care options and access care, maintaining accurate case files, and when possible, communicating with family members regarding understanding of services and supports available.

This is a limited‑term position funded through a grant agreement until 6/30/2027 and contingent upon funding extension.

• Provide safe, reliable driving for group activities, outings, and events
• Assist clients without Medicaid in identifying and accessing health care resources, including sliding‑scale clinics and hospital financial assistance options
• Provide case management to program participants including:
  Research to find appropriate medical providers, schedule appointments, and consult with medical providers as needed;
  Train participants on prescription management, understanding medical paperwork, record keeping, and scheduling transportation to appointments;
  Assist participants in applying for disability benefits or age‑related SSI and homemaker services as needed;
  Connecting program participants to English as a Second Language classes.
• Determine adequate referrals to Community Care Program units in Cook County and collaborate with assigned case managers
• Refer refugees and immigrants to external mainstream services and provide follow‑up to ensure they were able to access the service
• Maintain thorough, timely, and confidential case file documentation in accordance with program and grant requirements
• Support group activities and local social outings that build community and increase social connection
• Actively participate in department meetings, staff development opportunities, program…