Family Case Management Group Admin and Case Associate

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

World Relief seeks a Family Case Management Group Admin & Case Associate to support its wellness groups and case management for clients with especially high medical needs. This position works to increase community connections, reduce social isolation, and provide case management to especially vulnerable refugees and immigrants, in Chicago, in coordination with World Relief staff, community organizations, and local churches. This includes assisting with RHP group programming, including pre- and post-tests and attendance tracking, and providing case management to a caseload of approximately 10 high-needs clients, including medical appointment assistance and, when possible, communication with and training of family members regarding understanding of services and supports available.

This is a limited-term position funded through a grant agreement until 6/30/2027 and contingent upon funding extension.

• Provide administrative support for RHP groups, including but not limited to administering pre- and post-tests, tracking attendance, and entering data accurately and on time, coordinating and providing transportation, preparing supplies, and coordinating with outside presenters
• Provide strong assistance, under the direction of case managers, for approximately 10 high-needs clients
• Assist clients without Medicaid in identifying and accessing health care resources, including sliding-scale clinics and hospital financial assistance options
• Provide case management to program participants including:
  Research to find appropriate medical providers, schedule appointments, and consult with medical providers as needed;
  Train participants on prescription management, understanding medical paperwork, record keeping, and scheduling transportation to appointments;
  Assist participants in applying for disability benefits or age-related SSI and homemaker services as needed;
  Connecting program participants to English as a Second Language classes.
• Refer refugees and immigrants to external mainstream services and provide follow-up to ensure they were able to access the service
• Maintain thorough, timely, and confidential case file documentation in accordance with program and grant requirements
• Support group activities that build community and increase social connection
• Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
• Collaborate with World Relief staff, partner organizations, and local churches
• Other duties as assigned

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Valid drivers license, access to reliable vehicle and ability to pass MVR standards
• Bachelor’s degree nursing, pre-medicine, social work, counseling, or a related field is desired, or at…