Intake Case Specialist

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

World Relief seeks a Case Manager to deliver comprehensive support and ongoing community orientation to immigrant families. In this role, you will help clients navigate detention services, enroll children in school, access medical care, apply for public benefits, and connect with external community resources.

This is a limited-term position funded through a grant agreement until 6/30/2027 and contingent upon funding extension.

• Conduct comprehensive assessments with immigrant families, asylum seekers, parolees, and visa holders to identify needs, overcome barriers, and connect them with appropriate community resources.
• Assist families in accessing and understanding public benefits programs, including Medicaid, All Kids, VTTC, and WIC.
• Orient participants to the healthcare system by helping schedule and attend appointments, arranging or providing transportation, and assisting with physician communication.
• Educate families on navigating their new surroundings in Chicagoland and research community resources, such as food pantries, housing support, ESL classes, healthcare, and legal services.
• Maintain timely, accurate, and confidential digital and physical client files, case notes, and internal database tracking systems.
• Actively participate in team meetings, program trainings, and supervision check-ins while applying trauma-informed practices and high confidentiality standards.
• Other duties as assigned.

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Valid drivers license, access to reliable vehicle and ability to pass MVR standards

• Bachelor’s degree in Social Work, Human Services, International Relations, or a related field (or equivalent combination of education and/or direct service experience/customer service experience).
• Personal or professional understanding of the immigrant experience and navigation of local social service systems.
• Proficiency or fluency in a second language spoken by local client communities (e.g., Spanish, Dari, Pashto, Ukrainian, Russian, Arabic or French) highly preferred.
• Knowledge of and experience working with traumatized populations, utilizing trauma-informed approaches and strengths-based practices.
• Highly self-motivated and adaptable, with a strong ability to work independently in a fast-paced, evolving environment.
• Strong mediation, critical thinking, and problem-solving skills, with a track record of effective advocacy on behalf of clients with service providers and government agencies.
• Excellent organizational skills with proven follow-through on assignments, complex paperwork, and project deadlines.
• Exceptional relational and intercultural communication skills, with an ability to build trust across diverse backgrounds.

$23 - $25 an hour

World Relief offers a…