Client Support Specialist

The Client Services Specialist provides person-centered, trauma-informed, and low-barrier case management support to single adult residents (ages 25 and older) experiencing homelessness at KLEO's ELEVATION House. Grounded in evidence-based practices including Housing First, Harm Reduction, and Trauma-Informed Care, this role focuses on reducing housing barriers, achieving stabilization, accelerating permanent housing placement, and connecting residents to vital community and public benefit resources.

The Specialist conducts comprehensive adult intakes, co-creates client-led housing stability plans, facilitates life-skills workshops, and maintains complete documentation aligned with grant funding, Medicaid billing, and DFSS compliance.

• Base Pay Rate: $20.00/Hourly
• Position Status:
  Full-Time / Non-Exempt
• Performance Incentive Opportunity:
  In addition to the base hourly rate, this position is eligible to participate in the agency’s Medical Billing Incentive Program. Specialists can earn additional performance-based incentives for successful, compliant medical and Medicaid billing submissions. This program offers an additional earning potential of up to $20.00 per hour above the base wage, depending on billing volume and approval metrics.

• Welcome adult residents entering through the DFSS Centralized Shelter Intake system into a safe, low-barrier, 24/7 shelter environment.
• Conduct comprehensive intake and biopsychosocial assessments within 24 hours of entry to identify immediate physical health, behavioral health, legal, and stabilization needs.
• Collaborate with residents to develop an Individualized Housing Stability Plan (IHSP) focused on permanent housing search, income growth, benefit acquisition, and independent living goals using SMART frameworks.
• Complete Coordinated Entry System (CES) housing assessments and actively match residents to Rapid Re-Housing (RRH), Permanent Supportive Housing (PSH), CHA voucher opportunities, or private market tenancies.
• Build trust and provide continuous engagement with adults facing complex chronic homelessness barriers utilizing motivational interviewing and harm reduction strategies.

• Facilitate and support adult-focused shelter programming, including tenancy readiness workshops, financial literacy/budgeting sessions, digital literacy, and health/wellness seminars.
• Assist residents in obtaining vital identification documents (State , Social Security card, birth certificate) and clearing background check barriers necessary for housing applications.
• Connect residents to mainstream benefits (SNAP, SSI/SSDI via SOAR assistance, Medicaid, Veterans benefits), specialized medical/mental health providers, substance use recovery programs, and workforce development agencies.
• Coordinate "warm handoffs" to community-based case managers, healthcare providers, and property managers upon exit, providing each resident with a comprehensive transition plan.
• Collaborate with the Shelter Support Supervisor on daily bed count verification, resident welfare observations, and floor de-escalation needs.

• Maintain accurate, timely, and complete progress notes, assessments, and housing milestone logs within HMIS and internal agency tracking platforms within 24 to 48 hours.
• Ensure all data entry supports DFSS performance indicators, specifically tracking participant exits to permanent housing, earned/benefit income increases, and completed CES assessments.
• Complete all required Medicaid-related service documentation to support agency billing processes and ensure…