Software Engineering Manager

Who we are
:
Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's
top places to work in 2025
, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision‑making, improve workflows, and produce better outcomes for our customers.

The Opportunity:

We are looking for an experienced and innovative Software Engineering Manager for our B2C Engineering team who is passionate about building web applications and services. You will manage a full‑stack team comprising of software and quality engineers, that has ownership of our customer‑facing website and supporting backend services. At Vivid Seats, you will have the opportunity to rapidly change the face of the ticket marketplace industry.

You will be building out solutions that enable a world class user experience across the Vivid Seats platform.

In addition to bringing Engineering best practices, you will develop a collaborative, cross‑disciplinary and high‑performing team while overseeing and improving organizational design, structure, priorities, management processes and reporting information systems. You will be responsible for hiring and promoting talent, while building productive, value‑added partnerships with stakeholders. You will also be integral in building an engaged corporate culture. “How” results are achieved will be as important as “what” is achieved.

• Proactively understand business goals & proposed product milestones. And apply a curious & critical lens to uncovering technical risks & opportunities.
• Partnering with business stakeholders, product owners, design and data teams in a high velocity software engineering environment to define and bring new capabilities to market.
• Identify and deliver upon opportunities to evolve, scale, and optimize our Web Development Strategy.
• Lead complex initiatives and act as the technical subject matter expert in software design, architecture, implementation, deployment, and support for all software development in a fast‑paced Agile environment.
• Provide meaningful input into design and architecture decisions that drive technical innovations.
• Hire, develop, and retain a team of high performing engineers while participating in broader technology and product talent initiatives.
• Lead a team to excellence in execution to deliver quality projects on‑time.
• Create alignment among teams and stakeholders while inspiring employees to achieve their best through effective leadership and communication practices.

• Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.
• Understand your teams’ contributions and the needs of stakeholders that rely on your deliverables to bring business objectives to life.
• Set weekly touch points with direct reports to understand their role, motivations, and needs, building trust and leading with empathy.
• Develop basic understanding of applications, tech stack, and development process.

• Empower and coach team members to achieve personal and functional goals that correlate to department objectives.
• Develop and lead initiatives for your team that enhance process, drive innovation and build on Vivid Seats values.
• Delivery of stable and scalable front‑end code for our B2C application suite.
• Contribute to our approaches, methods, or technologies to support overall business goals and…