Sr Lead, SW Quality Eng

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure:
Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

We are seeking an experienced Senior Lead, Software Quality Engineering to provide technical leadership and drive quality across Salesforce solutions, custom-built applications, and web platforms. This role will define testing strategy, lead automation and continuous quality practices, and partner with engineering, product, architecture, and business teams to deliver secure, reliable, and high-performing solutions. The successful candidate combines hands‑on quality engineering expertise with strong leadership, risk-based decision‑making, and practical exposure to AI‑assisted testing and engineering tools.

• Own and evolve the end-to-end quality engineering strategy for Salesforce, custom applications, APIs, integrations, and responsive web applications.
• Lead test planning, estimation, execution, defect management, quality reporting, and release‑readiness assessments across multiple initiatives.
• Design and implement scalable automation frameworks for user interface, API, integration, regression, and data‑validation testing.
• Establish risk‑based testing practices and quality gates within Agile delivery and continuous integration/continuous delivery pipelines.
• Validate Salesforce configurations and customizations, including workflows, security profiles, permissions, Lightning experiences, Apex‑based functionality, integrations, and platform releases.
• Guide testing of custom and web applications across functional, cross‑browser, accessibility, usability, performance, security, and resiliency dimensions.
• Partner with developers and architects to improve testability, shift quality left, strengthen code‑level testing, and prevent defects.
• Apply service virtualization, test‑data management, environment management, and observability practices to improve test reliability and speed.
• Use metrics and trend analysis to communicate product risk, automation effectiveness, defect leakage, and continuous‑improvement opportunities to technical and business stakeholders.
• Evaluate and responsibly apply AI‑assisted tools for test‑case generation, automation development, defect analysis, test‑data synthesis, requirements review, and engineering productivity.
• Mentor quality engineers, conduct technical reviews, define engineering standards, and foster a culture of ownership, learning, and continuous improvement.
• Coordinate with distributed teams, vendors, and business partners to ensure consistent quality practices and successful production releases.

• Bachelor’s degree in computer science, engineering, information systems, or a related field, or equivalent practical experience.
• Typically 10 or more years of software testing or quality engineering experience, including at least 3 years in a technical lead or senior leadership capacity.
• Strong hands‑on experience testing Salesforce solutions, custom enterprise applications, web applications, APIs, and system integrations.
• Demonstrated experience building or advancing test…