VP of Engineering

Cohesion builds the software, AI, and advisory services that connect people, systems, and spaces in commercial real estate: access control, smart maintenance, tenant experience, and energy management, all from one platform.

Cohesion is hiring a full-time VP of Engineering to lead our engineering organization and own the quality, reliability, and health of our product. You report to the CEO. You own engineering delivery and outcomes end to end, from architecture, observability, and integrations through security, compliance, and team operating cadence. You also speed up our move to agentic engineering.

You lead a blended team of FTE and contract engineers, plus our Technical Support team, so you own the full loop from a customer ticket to a verified product fix. You partner closely with product leadership and our customer-facing teams to ship more reliably and mature how we build software.

Product quality is the top priority. We want a leader who finds problems before they get reported. You put logging and monitoring in place before they're needed, keep a constant eye on the health of our integrations, and treat recurring support tickets as a sign the product needs fixing.

This is a high-trust role. You set direction, make decisions independently, and produce visible improvements quickly. Compensation includes base salary, bonus, and equity.

• Own the overall quality and health of the product. Set quality targets (defect escape rate, recurring ticket volume, uptime, integration health) and report on them regularly.
• Put structured logging, monitoring, and alerting in place across the platform so we find problems before our customers do.
• Monitor the health of customer integrations (building systems, IoT devices, third-party connections, and data feeds) and fix failures before they affect customers.
• Analyze ticket trends with your Technical Support team, then drive product fixes that eliminate the root causes of recurring issues.
• Own engineering follow-through: issues are resolved, verified in production, and closed out, with nothing falling through the cracks.
• Lead and grow the Technical Support team. Hire, coach, and set clear expectations for responsiveness, accuracy, and customer communication.
• Own support operations in Zendesk: SLAs, triage, escalation paths, and the handoff of bugs and defects into Linear for engineering.
• Set and report on support metrics (first response time, time to resolution, backlog, CSAT) alongside product quality targets.
• Keep the customer-facing self-help library and support documentation current as the product ships changes.

• Help our FTE and contract engineers scale their use of Claude Code, so agents do most of the coding work and engineers focus on design and longer-lived architecture decisions.
• Build a loop architecture that lets agents check their work and improve over time.
• Create an environment where non-engineers can prototype in these tools and hand work to engineers to finish.

• Own engineering development, bug fixing, and defect resolution, including roll-back vs. fix-forward decisions in production.
• Track and improve DORA metrics at the team and individual level.
• Run estimation, sprint planning, and sprint execution, and remove blockers as scrum master.
• Meet defined "Ready" and "Definition of Done" targets.
• Own QA, release checklists, and release notes.
• Run technical onboarding for new engineers: documentation, access, and knowledge transfer.

• Own system architecture, designed for scalability, maintainability, and the realities of our customers' environments.
• Run Dev Ops and CI/CD pipelines (Azure Dev Ops, Git Hub Actions) and deployment workflows from dev through prod.
• Manage infrastructure, networking, and monitoring across Azure and Vercel.
• Own disaster recovery, backup strategy, restoration procedures, and tested runbooks.
• Lead integrations development and data acquisition: APIs, IoT, third-party connections, and ETL ingestion for customer data.

• Own security, safeguards, access controls, and vulnerability management.
• Drive SOC 2 compliance from the engineering side (and ISO 27001 and GDPR as we scale), partnering with Vanta and our Dev Ops lead.
• Evaluate and adopt modern tooling, including AI-assisted development tools like Claude Code and Cursor, to improve engineering efficiency.

• Linear for…