Conversational AI Application Developer; English and Greek speaker

at Omilia

We are seeking a Conversational AI application developer to join our Solution Delivery team. You will be part of a talented software team that delivers the latest in Conversational AI and Virtual Agent technologies, bringing advanced voice and chat-driven solutions to enterprises across the world.

• This position is fully remote and can be worked from any EU country
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As part of that team, you will be trained on Omilia’s Cloud Platform (OCP) and gain an under-the-hood understanding of the technologies enabling conversational and agentic AI-driven, omnichannel human-system interactions: traditional NLU modeling, generative AI capabilities, and autonomous agent workflows.

The successful candidate will contribute to the design and development of production-grade conversational, agentic AI systems, using Omilia’s technology suite. Tasks and responsibilities include:

• Working with customers to analyze and understand business requirements;
• Designing the application in line with established usability principles and business requirements;
• Developing hybrid Conversational AI applications that blend agentic and deterministic, rule-based capabilities;

• Implementing and testing the semantic models and the conversation flow, leveraging rule-based, ML-based, and GenAI-based technologies made available on Omilia's Cloud Platform (OCP). More detailed tasks include: preparing, augmenting, and annotating datasets for ML and agentic training; executing model testing to assess performance; developing semantic rules using dictionaries and regular expressions; managing RAG knowledge base configuration; prompt engineering;
• Using JavaScript to code application logic;
• Integrating Omilia applications with client systems via REST web services;
• Test-driven development, unit and regression testing;
• Analyzing real-life human-system dialogs using Omilia's Conversational Insights and analytics tools, assessing the overall system performance, and identifying improvement opportunities;
• Closely working with customers and other team members to debug and troubleshoot issues;
• Testing early platform features to provide feedback, communicating identified product improvement opportunities or partner/customer feedback to the product team for resolution;
• Supporting partners and customers, providing consultation on design and development practices as well as assisting with issue resolution during day-2 operation;
• Engaging in continuous collaboration with team members, communicating problems effectively, and sharing insights

• Academic Degree in Computer Science, Computational Linguistics, Natural Language;
• Fluent English and Greek;
• Processing, related field, or equivalent experience;
• Excellent communication skills, customer-facing;
• Problem solving and engineering mindset;
• Knowledge of basic programming principles;
• Interest in or familiarity with Generative AI concepts (LLMs, prompt engineering, RAG);
• Ambition, enthusiasm, and eagerness to learn, aptitude for analytical and creative thinking, with sharp attention to detail;
• Well-organized for both team and/or solo assignments;
• Accountable within demanding deadlines

• Experience with conversational automated dialog systems, either voice or chat-based;
• Experience in any other production-level NLU/NLP solutions;
• Experience with GenAI/LLM technologies: prompt engineering, or RAG;
• Familiarity with agentic AI frameworks or autonomous agent concepts;
• Any customer facing experience in a corporate setting will be considered a plus;
• Experience with Java script and/or object-oriented programming (e.g. Java);
• Experience consuming external systems such as web services and REST APIs;
• Experience with cloud contact center platforms;
• Experience with Git and CI/CD processes;
• Knowledge of bash scripting…