Delivery Driver

Job Details:

Job Location:

Greater Chicago Food Depository - Chicago, IL 60632, Position Type:
Full Time, Education Level: None, Salary Range: $23.50 - $23.50 Hourly, Job Shift: Any

• Report at the scheduled start time and obtain the assigned vehicle, route, delivery documentation, meals, temperature-controlled bags, and material-handling equipment.
• Load and verify assigned meals at the meal operations loading dock and confirm that required delivery documentation is present before departure.
• Follow the pre-planned route and dispatch instructions to provide timely, accurate deliveries to each assigned client.
• Deliver meals directly to the client’s door.
• Use the approved greeting and delivery script, identify the program, present the meal, and communicate any included storage or reheating instructions.
• Complete a brief check-in during each person-to-person delivery and report concerns shared by the neighbor or observed during the visit, following program procedures.
• Document wellness concerns, special requests, delivery issues, and client feedback on the required receipt, log, delivery documentation, and/or in Neighbor CRM tool.
• Promptly report neighbor concerns, delivery issues, and safety concerns in accordance with established program and Transportation procedures.
• Safeguard temperature sensitive meals in the appropriate temperature-controlled packaging throughout the route.
• Use provided carts, and approved material-handling equipment to move products safely from the vehicle to the client.
• For an undeliverable meal, document the reason, keep the meal temperature controlled, and return it to meal operations immediately after the route unless otherwise directed.
• Return all delivery documents, receipts, logs, equipment, and undeliverable meals to the designated location at the end of the route.
• Participate in initial training before making deliveries and refresher training every three months.
• Maintain client dignity, privacy, and appropriate professional boundaries at all times.
• Assist as needed in processes that support screening and onboarding for meal delivery programming.
• Assist with the maintenance of up-to-date client/site documentation in accordance with policies and procedures, professional standards, and external requirements of all relevant regulatory licensing, funding or accrediting bodies.

• Valid driver’s license and an acceptable driving record consistent with organizational requirements.
• Ability to successfully complete the Food Depository’s driver qualification road test.
• Ability to successfully complete required driver safety, food handling, privacy and confidentiality, and meal delivery program training.
• Ability to drive a delivery vehicle safely for an assigned route and follow navigation and dispatch instructions.
• Ability to read client identifiers, route documents, meal labels, and storage or reheating instructions accurately.
• Ability to communicate respectfully and with empathy with senior clients and report concerns clearly and promptly.
• Ability to complete delivery documentation accurately and maintain confidentiality.
• Ability to utilize material handling equipment such as a two-wheeler and electric pallet jacks
• Ability to utilize computer software and hardware for data collection
• High proficiency in Microsoft Office software (Outlook, Teams, Word, Excel, etc.)
• Ability to multitask, use multiple technology programs simultaneously, and manage time effectively

• Health, dental, and vision insurance coverage
• Employer-paid life and disability insurance
• Employee Assistance Program
• 403(b) retirement plan with employer contribution
• Generous paid time off
• Parental leave
• On-site gym
• $3,000 annual employer-paid Thrive Pass lifestyle and wellness benefit program
• $250 employee referral bonus