Traffic Management Center; TMC) Operator

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Operations Part Time Chicago, IL, US

2 days ago Requisition

Salary Range: $17.05 To $21.50 Annually

About the Skyway

Built by the City of Chicago in 1958, the Chicago Skyway Toll Bridge (“Skyway”) is a 7.8-mile toll road connecting the Indiana Toll Road to the Dan Ryan Expressway on Chicago’s South Side. A key feature of the Skyway is the half-mile-long steel truss “High Bridge,” which spans the Calumet River and Calumet Harbor, an important route for industrial shipping. The bridge’s main span is 650 feet long and provides 125 feet of vertical clearance.

• Our Vision: To be the best operational toll road project in the United States, recognized for delivering exceptional value to our customers, partners, and community through operational excellence and sustainable long-term performance.
• Our Mission: Our mission is simple:
  Provide the safest, most time-efficient, convenient, and reliable highway to and through Chicago.

The Traffic Management Center (TMC), formerly Control Room Operator, serves as the central point for monitoring roadway, toll plaza, traffic, and operational conditions across the Skyway. TMC Operators maintain real-time situational awareness through radio communications, surveillance systems, toll collection systems, and other operational monitoring tools in accordance with SCC policies, procedures, and applicable FCC regulations.

TMC Operators receive, evaluate, document, and communicate operational information; support customers and toll operations; monitor and coordinate first-line responses to incidents, equipment or system failures, lane disruptions, severe weather, Maintenance of Traffic (MOT) activities, and other abnormal conditions; notify or dispatch appropriate SCC personnel, emergency responders, contractors, and vendors; and escalation significant events through established protocols and chains of command.

TMC Operators support continuity of operations by maintaining accurate operational and incident records, monitoring changing conditions, tracking response activities, communicating significant status updates, supporting shift turnover and transfer of responsibility, and helping ensure that tolling and roadway operations remain safe, reliable, and coordinated on a continuous 24/7 basis.

TMC Operators may work full-time or part-time schedules based on the staffing and operational needs of the continuous 24/7 operation, including day, evening, overnight, weekend, and holiday shifts. Part-time TMC Operators are regularly scheduled for up to 28 hours per week.

Essential Functions (Duties and Responsibilities)

• Maintain continuous situational awareness of roadway, toll plaza, toll lanes, traffic, facility, security, weather, construction, planned-work, and Maintenance of Traffic (MOT) conditions using SCC-approved monitoring and communication systems.
• Monitor roadway cameras, electronic surveillance systems, and toll collection systems to identify incidents, congestion, queues, disabled vehicles, lane impacts, roadway hazards, security concerns, equipment or system failures, and other abnormal conditions.
• Monitor active incidents through resolution and maintain appropriate camera coverage when operationally feasible, including monitoring changes in traffic conditions, roadway or lane blockage, secondary hazards, responder activity, weather conditions, operational impacts, and restoration of affected operations.
• Receive incident reports, gather and verify available information, determine the location and operational impact, and initiate required monitoring, coordination,…