Emergency Services Mitigation Manager

FT, Monday - Friday, 7AM-3PM, ON-CALL ROTATION, PAY RANGE: $80,000 - $90,000 annual (DOE), plus OT, PTO, PAID HOLIDAYS, MEDICAL, DENTAL, VISION, LIFE, COMPANY VEHICLE USE (ON-CALL)

• Desire to join a world‑class team and contribute a positive attitude
• Dedication to customer service
• Ability to lead others from diverse backgrounds
• Fluent in English, Spanish a plus
• Clean criminal background check
• Ability to pass a drug test
• Valid driver's license with a clean record
• Ability to work 40+ hours per week including some nights/weekends and overtime, if needed
• Available 24/7 during CAT Event, if needed
• Must have excellent time management and communication skills
• Desire to focus on continuous improvement

• Secure contracts and sell mitigation, from beginning to completion for mitigation jobs
• Walk through jobsite with customer to go over mitigation process
• Coordinate times and dates that work with customer
• Manage mitigation schedule and provide techs as soon as contract is signed
• Coordinate subcontractors tailored specific to job site, and approve subcontractors’ invoices
• Manage job profitability and oversee all costs on mitigation projects
• Communicate internally the number of techs and the amount of equipment necessary for each job; train, manage all techs, and hold them accountable for performance
• Adherence to OSHA and industry standard safety procedures
• Assist techs when needed and foster a positive working relationship with other departments
• Provide help to the structure/mitigation division when possible (i.e., light carpentry, light drywall work)
• Ensure your crews are ready at all times and every morning to handle the day through a team huddle
• Get crew and customer acquainted with each other to build rapport
• Ensuring the team’s performance of tarping, board up, water mitigation, mold remediation, environmental services, and carpet cleaning/re‑installation services in accordance with Paul Davis and industry specifications
• Handle all reviews, write‑ups, PTO request, etc. with employees that are direct reports
• Coordinate interviews with prospective technicians
• Issue resolution – be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner
• Meet clients and adjusters on site to assist in issue resolution and provide professional opinion
• Re‑inspect job sites for quality control
• Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment
• Focus and dedication to providing excellent customer service
• Be accessible by phone and participate, as necessary, in the on‑call schedule 24/7
• Be a great representative of our brand!

• Leadership Development – our company grows from the inside. Managing the mitigation department is a key responsibility and identifying candidates from within for advancement is part of the benefits
• Paid training, paid IICRC certifications, and continuing education
• Medical, dental, vision, and life insurance
• Referral program
• Great culture and team dynamic
• Salary based on experience and certifications
• Bonus opportunities based on performance

Education:

High School Diploma or equivalency

Experience:

10+ yrs. experience (preferred) in mitigation industry and management

• Valid Driver’s License (at all times)
• IICRC – Water, Applied-Structural Drying, Fire & Smoke, Mold Certifications, a plus

• Speak well, politely, and appropriately.
• Knowledge in proper mitigation and content restoration practices.
• Knowledge of & the ability to work around cleaning chemicals, solutions, and use of solvents without any adverse reaction/sensitivity.
• Ability to read, interpret, and communicate oral and written instructions (i.e., work orders).
• Ability to train & supervise employees.
• Ability to plan, organize, and juggle multiple projects at once.
• Ability to provide efficient cost‑effective subcontractors.
• Ability to adapt to changing job scope/demands.
• Ability to read, interpret graph data on psychometric charts and moisture mapping.
• Excellent Customer Service skills.