White Horse Theatre - Venue Manager

Key Responsibilities:

• Role model the company values and behaviours at all times:
  Hospitality, Passion, Trustworthiness, Excellence, Stewardship, Kindness
• Lead and supervise the bars team to deliver service excellence at all times
• Ensure team has great knowledge of the products
• Train the team to look for opportunities for incremental sales (upselling)
• Ensure all public areas are clean and safe
• Where team members are unable, resolve any complaints in a polite, empathetic and calm manner, ensuring owners and holidaymakers are delighted at the outcome
• Manage the business aspects of the bar, such as keeping a current alcohol license, working with suppliers, taking inventory, reordering supplies, managing budgets and setting goals
• Recruiting and training team members to provide excellent service to patrons
• Creating effective schedules and quickly resolving conflicts to ensure that bar is well covered during peak hours
• Setting and enforcing quality and safety controls
• Planning and taking part in promotional events
• Diffusing tense situations between guests or team members to prevent possible safety or legal issues, informing security team, if needed
• Maintaining a fun, safe atmosphere for all owners and holidaymakers

• Excellent levels of communication
• Leadership & team building skills
• Strong motivational skills
• 1+ years hospitality leadership experience
• Able to work weekends and unsociable hours
• Computer literate
• Numeracy skills
• Commitment to deliver service excellence