Advanced Field Service Engr

Advanced Field Service Engineer for Honeywell International, Inc. (Chickasaw, AL)

• Perform maintenance, audits, configuration, programming, installation/commissioning, upgrades, and migration of complex/advanced Honeywell distributed control systems (EXPERION PKS, TPS/TDC
  3000).
• Validating customer requests, developing/maintaining/improving customer relationships, upgrades/migration planning and execution, all while ensuring flawless and on time delivery.
• Subject matter expert on Experion/TPS Systems and Migrations.
• Provide proactive maintenance support, Drives asset optimization for individual customers.
• Provide customer support on Honeywell Control Systems and serve as a customer contact for service-related issues / enquiries.
• Configure, maintain, and solve Honeywell hardware / software issues including:
  Experion PKS, other DCS hardware / software such as LCN & TPS.
• Upgrade Experion software from one software release to another software release on live control system without causing any interruption to customer's industrial process.
• Migrate Legacy Honeywell control systems to Honeywell's new technology offering.
• Understand customer key processes and economic drivers to translate those into business opportunities while providing timely research and recommendations.
• Assist Sales during sales pursuits and be the face of Honeywell to end-users.
• Learn the end-to-end product / solution development and delivery / execution of Honeywell products and solutions.
• Use technical expertise of sophisticated Honeywell solutions / product offerings to improve customer experience.
• Actively interface with customers at all levels. Ensures customer satisfaction through oral, written communication and on time reporting.
• Collaborate with our Global Technical Support to close customer issues. Escalate customer issues through the Field Service Manager and Service Operations Leader.
• Provide mentorship and training to other field engineers to expedite skills acquisition process.

YOU MUST HAVE:

Qualified applicants must have an Associate's degree or foreign equivalent in Electronic, Industrial, or a related field, along with 6 years of field experience in supporting Distributed Control Systems (DCS). Must have 6 years of experience with the following: DCS system configuration, testing and verification of DCS hardware and software and maintenance. Must have 2 years of experience with the following: understanding of DCS client server architecture and networking;

expertise in DCS configuration, troubleshooting and Ethernet-based communications; proficiency in legacy COAX-based networks and Capability to perform seamless system migrations from legacy COAX-based architecture to the latest Ethernet-based DCS systems; experience working as a Field Service Engineer at industrial plants; experience in Virtualization hardware/software, setup, and network configuration; critical thinking and troubleshooting skills; capable of learning available analysis tools to solve complex DCS system problems;

ability to design/engineer solutions to prevent recurring problems; able to conduct formal meetings with customers and capable of writing, reviewing, and editing various types of reports; expertise in developing control algorithms; experience with electronic and semiconductor components on printed circuit boards; proficiency in Microsoft Office Applications; reading and interpreting process, instrumentation and electrical drawings, diagrams, and sequences of operation. Up to 75% domestic travel is required.

Telecommuting permitted.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.