Customer Service Supervisor

Join Gabriel North America, a market leader in suspension systems products, established in 1907. We design, manufacture, and distribute top-notch suspension products for automotive aftermarket and other specialty vehicles. With a robust team of over 1,100 employees across multiple locations in the US and Mexico, we offer a dynamic and collaborative work environment. If you're passionate about the automotive industry and are eager to be part of a century-old innovating company, apply now and accelerate your career with us!

This key leadership position will be responsible for managing the customer service operations. Direct and coordinate productivity through a continuous improvement approach to maintaining a cost-efficient operation and a high standard of service to customers and on time delivery.

• Ensure that all safe work practices are followed per the Occupational Safety Health Administration
• Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality systems.
• Evaluate the work performance of subordinate staff and recommend the selection, orientation, retention, training, promotion and discipline of personnel.
• Prepare performance metrics related to packaging, warehousing, and distribution activities daily.
• Provide direction, train and develop personnel to effectively execute the required functions to meet established goals and objectives.
• Manage customer service operations, which deal directly with customers as the first point of contact
• Manage incoming orders to agreed upon lead times and order quantities with customers
• Effectively interface between customer base and follow up with DC Operations
• Track delivery performance to customer base and follow up with DC Operations
• Develop, track, and report key performance measurements for the unit Develop and implement processes and procedures to improve operational efficiency
• Coordinate logistics for on time delivery

• Numerical reasoning: effectively dealing with numbers and the ability to read, use and prepare spreadsheets.
• Presentation skills: the ability to communicate to an audience in a formal setting.
• Demonstrated ability to work well in a team environment: take initiative, work independently of day-to-day supervision, and communicate effectively.
• Makes sound decisions in a timely and confident manner.
  
  Knowledge of all common MS-office applications. SAP preferred.
• Strong follow-up skills; possess a high level of energy and enthusiasm.
• Possess solid work ethic.
• This position requires IATF and other designated training.

• 3-5 years in a similar role required
• Bachelor’s degree in Business, Distribution Management, Logistics, Supply Chain, or similar preferred

All your information will be kept confidential according to EEO guidelines.