Customer Service Representative

Customer Service Representative (Administrative)

As the premium provider of drinking water and water treatment services for the greater part of a century, Hall's Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.

As a Customer Service Representative (CSR), you’ll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate will genuinely enjoy interacting with customers, have an enhanced ability to resolve issues through strong product and service knowledge, and effectively manage their time.

• We offer a full-time, Monday-Friday work schedule.
• You’ll receive paid time off (PTO) at a generous accrual rate.
• You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
• We’re a stable and growing family‑oriented company that regularly offers career advancement opportunities.
• We believe in upskilling our employees and promoting from within.
• You’ll have the opportunity to utilize Culligan equipment in your home free of charge!

• Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.

• Develop and maintain an understanding of our products and services to effectively assist customers and address their needs.
• Offer product/service recommendations and educate customers.

• Identify, troubleshoot, and resolve customer problems effectively.
• Collaborate with other departments to address customer concerns and provide solutions.

• Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.

• Accurately document customer interactions and transactions in customer service software.

• Workspace must be kept clean, organized, and free of clutter and tripping hazards.
• Must follow confidentiality protocols to keep customer information protected and incident reporting procedures.

Culligan CSRs spend all their time working in the dealership, more specifically in an office environment requiring regular use of computers and multi‑line phones – this means you must be able to sit for extended periods of time. While our CSRs primarily work Monday – Friday 8am‑5pm, this role may require some evenings and weekends as business needs require.

Personal attributes that set you apart include empathy and resilience – demonstrating understanding and compassion towards customer concerns while handling difficult situations constructively without becoming discouraged. We expect adaptability to new processes and a positive attitude, even when challenging situations arise. Comfort with multitasking is imperative to effectively manage multiple tasks and customer interactions simultaneously.

The ideal candidate will have demonstrated competency in computer and/or tablet use, with above average skills in computer applications. CSRs must be able to quickly learn and adapt to new technologies and software systems as needed. A typing speed of at least 40 words per minute, including ten‑key, is required. Strong communication skills, commitment to teamwork, and effective problem‑solving skills are also essential.

• Previous experience in a customer service role preferred.
• Excellent verbal and written communication skills.
• Excellent organization and multi‑tasking skills.
• Strong problem‑solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.

• High School/GED or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the “Know Your Rights” notice from the Department of Labor.