Solution Center Agent
Job in
Chickasha, Grady County, Oklahoma, 73023, USA
Listed on 2026-06-24
Listing for:
First-National-Bank-
Full Time
position Listed on 2026-06-24
Job specializations:
-
Customer Service/HelpDesk
Bank Customer Service, Call Center / Support, Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
At First National Bank & Trust, we commit to promoting the success of our customers and communities, providing high quality financial services, and maintaining a strong, safe financial institution. We are looking for a positive, energetic Solution Center Agent.
Work schedules consist of rotating opening, mid-day, and closing shifts, along with one Saturday per month from 8am to 12pm.
Other qualities we need include:
Good verbal and written communication skills
Ability to make independent decisions
Ability to work collaboratively
Outstanding at customer service
Excellent problem solving skills
Essential Functions Professional and courteous internal and external customer interaction.
Owns customer experience from start to finish.
Open new accounts, have a working knowledge of account ownership and account classifications.
Complete account maintenance.
Troubleshoot online banking issues.
Proactively answers inquiries by clarifying issues; researching and exploring answers and alternative solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information and completing transactions.
Cross Sell additional products and services by recognizing opportunities for customers; explaining features and benefits of products and services.
Updates job knowledge by participating in educational activities.
Assist in projects assigned to the solution center.
FNBT is an Equal Opportunity Employer
Position Requirements High School Graduate or General Education Degree (GED)6 months customer service preferred
Strong computer skills
Careful attention to detail and strong organizational skills
Ability to manage time effectively and work independently
Excellent oral and written communication skills
Other Requirements Must reside in Oklahoma and pass a background and credit check
This is an in-office position, and it is critical to remain available to team members during business hours
May have intermittent local travel to other locations for meetings, training opportunities and bank events
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