Medical Receptionist

Job Details

Job Location:

Chico Ampla Health Family Medical and Dental - Chico, CA 95926

Position Type:
Per Diem Salary Range: $26.25 - $35.43 Hourly GENERAL

PURPOSE:

Medical Receptionist is responsible for providing assistance to patients on the telephone and at the front desk, and processing all receipts.

• 1) Assists patients calling or visiting the clinic
  • a. Greets patients and visitors at the clinic
  • b. Provides assistance to patients and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party
  • c. Completes initial registration information of new patients following established policies and procedures
  • d. Updates any changes of patients information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabs
  • e. Provides patient portal invite to all patients, updates computer database and scans paperwork into EHR under correct tab
  • f. Schedules appointments for patients calling in, or walking in to the clinic.
  • g. Calls patients to confirm next days appointments
  • h. Identifies no-shows and cancellations, and reschedules patients as appropriate for follow-up
  • i. Maintains daily EHR worklist
• 2) Responsible for verifying medical coverage, and co-pays, and authorization for services
  • a. Determines program eligibility for patients and completes the application procedures
  • b. Prints program eligibility forms, checks for completeness and scans in to EHR
  • c. Determines appropriate patients share of cost and co-pays for all types of payers and collects those payments
  • d. Verifies coverage under insurance, Medicare/Medi-Cal, Managed Care and other Federal/State Programs
  • e. Obtains proof of income from the patients per Sliding Fee Policy
  • f. Documents notes in computer regarding collections, payment arrangements, failed appointment notice, or additional conversations
  • g. Advise patients of present and past due account balances and make payment arrangements through Patient Account Services (PAS) Department
  • h. Processes cash, check and credit card payments, ensuring collection of full insurance co-payments, sliding fee and private payments
• 3) Responsible for printing receipts and posting payments in the computer
• 4) Compiles daily stats
• 5) Responsible for reconciling cash collection
  • a. Reconciles daily cash collections, check receipts and credit card payments and prepares bank deposit slip
  • b. Balances daily transactions in database
• 6) Provides administrative support to the department
  • a. Prints the next days schedule for front desk and daily huddle
  • b. Keeps inventory of forms used at the front desk; notify supervisor if reordering is necessary to maintain appropriate inventory level
• 7) Other duties as assigned by Supervisor

• 1) Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health's staff, Board of Directors and vendors
• 2) Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions
• 3) Strives to learn more and is receptive to new challenges and opportunities
• 4) Displays enthusiasm toward the work and the mission of Ampla Health

• 1) High School Diploma or GED required
• 2) Ability to use Microsoft Word for basic correspondence
• 3) Ability to type a minimum of 40 WPM
• 4) Must be able to use a calculator
• 5) Bilingual (English/Spanish) (English/Punjabi) (English/Hmong) preferred but not required
• 6) Ability to adapt to specific environment and duties
• 7) Demonstrate clear knowledge of Ampla Health's clinic structure, standards, procedures and protocols
• 8) Medical Assistant required