Business Operations Specialist; Temporary

Office Hours
8:00 a.m.–5:00 p.m.
Monday–Friday

Mailing Address
Chico State Enterprises
25 Main Street, Suite 203
Chico, CA

POSITION: Business Operations Specialist (Temporary) – Open to CSE Employees Only

STATUS: Full-Time / Benefited / Hourly / Non-Exempt

COMPENSATION: $30.00 - $35.00 per hour

DEPARTMENT: SAP University Competence Center (UCC)

LOCATION: Chico State Campus;
Glenn Hall

RECRUITMENT : 476

RESIDENCY: Candidate must be a California resident. Chico State Enterprises is not a sponsoring agency for staff and management positions (i.e., H-1B Visas).

Manage the onboarding and ongoing engagement process for member institutions, including outreach coordination, communications, and retention strategies.

Collaborate with the Contracts administrator/Chico State Enterprises (CSE) to ensure timely renewals and compliance documentation, including contracts, amendments, and proper invoicing.

Maintain familiarity with the University Competence Center (UCC’s) SAP-hosted curriculum portfolio/Learning Environments, as well as SAP Cloud offerings, to guide members toward appropriate instructional resources.

Prepare and analyze regular engagement reports to assess member activity, outcomes, and trends that inform strategic planning.

Coordinate with administrative and technical teams to ensure operational efficiency and service quality across member-facing processes.

Prepare, review, track, distribute, and maintain agreements, renewals, amendments, invoices, and related documentation.

Monitor contract timelines, renewal schedules, payment statuses, and operational deadlines to ensure timely follow-up and completion.

Maintain accurate records, databases, logs, and electronic filing systems related to contracts, customers, invoices, operational processes, and institutional communications.

Coordinate with Chico State Enterprises, university departments, SAP UCC leadership and staff, member institutions, and external partners regarding operational and contractual matters.

Ensure documentation is accurate, complete, consistent, and compliant with established procedures.

Provide operational support for SAP UCC activities, meetings, events, communications, onboarding activities, customer support functions, and curriculum-related initiatives.

Organize, review, update, format, and maintain curriculum materials, instructional resources, and related documentation as needed.

Prepare and process operational forms, reports, travel documentation, reimbursements, purchasing paperwork, and other business-related documentation.

Support shared inbox management and ensure timely, professional, and accurate responses to inquiries.

Monitor outstanding action items, responsibilities, and deadlines.

Maintain confidentiality and exercise sound professional judgment when handling sensitive information.

Communicate professionally and effectively with faculty, university administrators, SAP representatives, Chico State Enterprises personnel, SAP UCC team members, and other stakeholders.

Collaborate with SAP UCC staff and cross-functional partners to support organizational priorities and achieve operational goals.

Proactively communicate status updates, concerns, delays, and operational issues in a timely and professional manner.

Deliver high-quality customer service while maintaining professionalism, responsiveness, and sound judgment.

Interpret and explain operational procedures, processes, and requirements clearly and accurately.

Draft, edit, proofread, and maintain professional correspondence, reports, communications, and documentation.

Represent the SAP UCC professionally in all written, verbal, and interpersonal interactions.

Satis…