Customer Support Agent

Overview

Join our team as a Customer Support Agent
. Spanish language skills are a plus but not required.

Showing 1 location

Campus
890 Fortress St
Chico, CA 95973, USA

Location:

Chico, CA

Requisition Number: CUSTO
007373
Job Category:
Production / Customer Support

The hours of operation for this department are Monday through Friday 7am - 7pm and Saturday 9am - 6pm. Closed all Federal Holidays! Please note, this position may require a split day off schedule.

The hiring range for this opportunity is $18.00 to $19.20 per hour along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience. Eligible for full-time benefits including up to 20 days paid vacation/holidays your first year, Medical/dental/vision coverage, Employee Stock Ownership Program and 401k.

Posted:
January 27, 2026
• Full-Time
• On-site

Type of employment and location details may change; please refer to the official posting for the latest information.

Customer Support Agents deliver on our promise of Service with Solutions every day. They make every interaction enjoyable, bringing a sincere and pleasant approach that reminds our customers why they do business with a community bank. They are problem solvers, using empathy to understand and address customer concerns completely. Agents collaborate as needed across the bank as one team, employing their skills and knowledge to own, follow up, and resolve the issue  agents are experts in online banking, debit/credit cards, checking accounts, loan servicing, and many other areas.

They proactively recommend bank products/services and ensure a warm handoff to the best internal partner to fulfill customer needs.

• Delivers a measurably superior customer experience. This is done by listening, empathizing, taking ownership of issues, collaborating as needed, and effectively relaying solutions in a fast-paced environment.
• Communicates effectively. Communicate verbally and through messages clearly and accurately. Have a friendly and helpful demeanor and seek to make every interaction enjoyable.
• Problem solving. Proactively troubleshoot, diagnose, and repair issues with products, services, and technology. When they don’t know the answer, they commit to finding and understanding it.
• Customer growth and acquisition. Recommend the bank’s products and services by recognizing opportunities, asking questions, and sharing their knowledge. Ensure the customer is then connected to the right person to deliver those solutions.

• Maintains and grows an extensive knowledge base. Learns the bank’s products, services, policies, procedures, and systems. As well as learns about relevant industry regulations and adapts rapidly to changes and new offerings.
• Maintains a current understanding of Bank policies and procedures in compliance with all federal and state laws, including but not limited to Bank Secrecy Act (SARs, CIP, OFAC), Information Security (GLBA), Identity Theft Red Flags, Financial Elder Abuse Reporting, and any other applicable regulations that may be specific to your job duties.
• Upholds security and confidentiality. Strictly follows policies and procedures to protect private information and finances. Should also be able to identify potential exception situations and collaborate with leadership on creative solutions.
• Uses technology to enhance our humanity. Help our customer’s leverage tech solutions to save them time and money. Consistently use systems like our Salesforce customer relationship platform to grow relationships and communicate more effectively.
• Helping as needed. Help keep the business running by assisting with other duties as assigned, including customer messaging, data entry, reports, and other tasks.

• One or more year’s customer service or professional business experience required.

• High school diploma or GED required.
• Previous customer service experience required. Financial services or call center experience preferred.
• Strong…