Accounts Receivable & Customer Service Representative

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Medical insurance
• 401K retirement with company match
• Vacation, paid time off
• Company-paid training
• Employee discounts for Culligan in-home products
• Eligibility for annual recognition and training meetings/events

Culligan Water is currently seeking a detail-oriented professional with experience in accounts receivable and customer relations. The primary responsibilities for this position include managing customer invoicing, billing, and the collection of outstanding balances. Additionally, the role involves assisting with bank deposits and ensuring the maintenance of accurate financial records to facilitate prompt payment processing. Prior accounting experience is highly preferred.

The Customer Service Representative works directly with the customers to ensure the satisfaction of every household, every day. Interacting with customers to provide assistance with purchase of products and supplies. You will assist in resolving problems and be the support for any needs. Ensure that each conversation is a positive and successful interaction. Should be detail-oriented, organized, and have strong interpersonal and communication skills.

The CSR will be answering customer inquiries, making account changes or updates and gathering information. Assistance with scheduling technicians and daily overview of the schedule to assist other CSR's in the office.

• applying customer payments
• preparing and submitting invoices and deposits
• communicating with customers regarding balances
• Extensive problem-solving and helping to manage customer accounts
• Provide proactive customer support by developing close relationships with customers
• Assist customers with purchase of product or supplies
• Coordinate schedules with the service/operations team
• Contact customers for purposes of scheduling additional services or offering maintenance

• High school diploma or GED
• Minimum of two years of customer service experience required
• Strong time management, attention to detail and computer skills
• Excellent communication skills, both written and verbal

As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.

We look for a team member to provide good communication and problem solving strengths. A positive attitude, genuine desire to help our customers and provide a friendly demeanor. You should be open to learning and understanding the products and services that we provide to our customers. A CSR is here to ensure that the customer is provided with a positive, informational and successful experience.

You are the face of the company and you represent the values and our family here at Culligan of Chico