Customer Service Rep

We’re looking for an in‑office Customer Service Representative to join our Chico, CA team and provide responsive, professional support to customers, business partners, and internal teams.

• Respond to customer inquiries and service requests in a timely, professional manner
• Support customers by phone, email, and web‑based applications
• Research, troubleshoot, and resolve questions or concerns
• Provide status updates and accurate information using internal systems
• Document interactions and maintain clear, organized records
• Partner with internal teams to help resolve customer needs
• Deliver a positive customer experience with every interaction

• Strong communication and customer service skills
• A helpful, professional, and solutions‑oriented mindset
• Comfort using computerized systems and web‑based tools
• Ability to manage multiple requests while maintaining attention to detail
• Strong follow‑through and organizational skills
• Experience in a call center, office, escrow, insurance, real estate, or service‑related environment is a plus

This is a great opportunity for someone who enjoys working in a collaborative office environment, supporting customers, and being part of a team that values accuracy, service, and professionalism.

Pay Range: $17.68 - $23.56 Hourly

The hiring range is a reasonable estimate of the base pay range for this position at the time of posting.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, and an employee stock purchase plan.

Equal Employment Opportunity: First American is an equal opportunity employer in every sense of the term. First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer‑imposed criminal history requirements.