Customer Service Specialist

At
Mains’l, we believe everyone deserves the opportunity to live a meaningful, self-directed life.

Being recognized as a Top Workplace by USATodaythe last four yearsreflectsour commitment to creating a workplace where people feel valued, supported, and connected.

We believe that every crew member playsan important rolein creating a positive experience for the people we support and one another.

We’reexcited to welcome a
Customer Service Specialist
to our
Chico office
!

In this role,you’llbe the first point of contact for visitors, crew members, stakeholders, and the people we support.

You’llhelp create a welcoming environment while providing customer service, handling administrative responsibilities,and supporting day-to-day operations.

If you aresomebodywho is organized,personable,andenjoys helping others,this could be the role for you.

• Welcome visitors, vendors, and employees.

• Answer, screen, and forward incoming calls to the appropriate contact.

• Provide information about the agency, including locations of other offices, contact information, and a generalized overview of Mains’lprograms.

• Maintain office equipment includingmaintainingoffice supplies and equipment.

• Prepare and assemble mailing materials fortimelydistribution.

• Maintainaccuratereports, dataentry,and agency contact lists.

• Sort incoming packages and inform the recipient upon delivery.

• Strong communication skills,including verbal and written communication.

• Strong active listening skills with the ability to understand customer needs, ask clarifying questions, and provide helpful and appropriate solutions.

• Ability to multi-task and prioritize competing priorities.

• Proficient in operating computers, telephone systems, and standard office equipment, including copiers, scanners, and fax machines.

• Efficient with Microsoft Office applications, including Word,Excel,and Outlook.

• Able to build positive working relationships and create a welcoming experience for customers, visitors, people we support, and crew members.

Status:Full-time

Location:Chico, CA

Pay Rate:$18.00 - $20.00 per hour

Benefits:

Mains’loffersfull benefits to Full-time staff including paid time off, paid sick time, paid holidays, health, dental, life and vision insurance, 401k, paid funeral leave, parental leave, 2 weeks of paid jury leave, and education assistance (tuition reimbursement).

Mains'l is committed to providing

Equal Employment Opportunity to all employees and applicants.