Customer Service Specialist

Customer Service Specialist

At Mains'l, we believe everyone deserves the opportunity to live a meaningful, self-directed life. Being recognized as a Top Workplace by USA Today the last four years reflects our commitment to creating a workplace where people feel valued, supported, and connected. We believe that every crew member plays an important role in creating a positive experience for the people we support and one another.

We're excited to welcome a Customer Service Specialist to our Chico office! In this role, you'll be the first point of contact for visitors, crew members, stakeholders, and the people we support. You'll help create a welcoming environment while providing customer service, handling administrative responsibilities, and supporting day-to-day operations. If you are somebody who is organized, personable, and enjoys helping others, this could be the role for you.

What you'll do:

• Welcome visitors, vendors, and employees.
• Answer, screen, and forward incoming calls to the appropriate contact.
• Provide information about the agency, including locations of other offices, contact information, and a generalized overview of Mains'l programs.
• Maintain office equipment including maintaining office supplies and equipment.
• Prepare and assemble mailing materials for timely distribution.
• Maintain accurate reports, data entry, and agency contact lists.
• Sort incoming packages and inform the recipient upon delivery.

What we're looking for:

• Strong communication skills, including verbal and written communication.
• Strong active listening skills with the ability to understand customer needs, ask clarifying questions, and provide helpful and appropriate solutions.
• Ability to multi-task and prioritize competing priorities.
• Proficient in operating computers, telephone systems, and standard office equipment, including copiers, scanners, and fax machines.
• Efficient with Microsoft Office applications, including Word, Excel, and Outlook.
• Able to build positive working relationships and create a welcoming experience for customers, visitors, people we support, and crew members.

Status:
Full-time

Location:

Chico, CA

Pay Rate: $18.00 - $20.00 per hour

Benefits:

Mains'l offers full benefits to Full-time staff including paid time off, paid sick time, paid holidays, health, dental, life and vision insurance, 401k, paid funeral leave, parental leave, 2 weeks of paid jury leave, and education assistance (tuition reimbursement).

Mains'l is committed to providing Equal Employment Opportunity to all employees and applicants.