Residence Conduct Coordinator; Student Services Professional III

California State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic‑Serving Institution (HSI) designation. Chico State operates as part of the 23‑campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation. The University enrolls over 15,000 students, with over half identifying as first‑generation college students.

Chico State is committed to recruiting outstanding candidates. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply.

The Residence Conduct Coordinator (RCC) staff are responsible for the daily functions of a student conduct curriculum and policy accountability.

RCCs meet with students who have violated a University Housing policy outlined in the University Housing Policy Guide. Day‑to‑day work is performed independently, but the incumbent also serves as a member of the Residence Life team, which includes the Associate Director for Residence Life, three Residence Conduct Coordinators (RCC), three Residence Life Coordinators (RLC), the Senior Coordinator for Leadership and Development, Senior Coordinator for Conduct and Compliance, and Hub Program Coordinator.

CSU, Chico has an on‑campus student housing population of 2,200.

The RCC’s primary responsibility is adjudicating conduct cases; additionally, they provide conduct related programming, customer service, resource referrals, and crisis response. Incumbents deal with complex, sensitive situations, and must use sound professional judgment and successful counseling techniques to effectively interact with college students. This position also co‑supervises 14‑20 Resident Advisors. It is a live‑in position that emphasizes student development as well as community management.

The Residence Life staff is on‑call 24 hours a day, however, actual working time is varied and flexible and opportunity for adequate time off is available. May include late night, early morning, and weekend commitments as situations dictate/require.

• Adjudicate conduct cases for students who violate housing policy.
• Provide conduct‑related programming, customer service, and resource referrals.
• Respond to crises and provide counseling to students.
• Co‑supervise 14‑20 Resident Advisors.
• Maintain on‑call status 24/7 as part of the Residence Life team.
• Use the resident life management software system, Maxient, when applicable.

• Graduation from a four‑year college or university in the behavioral sciences, public or business administration, or a related field.
• Three years of full‑time professional experience in a student services program area or a related field; experience should demonstrate competence and indicate potential for further growth.
• A Master’s degree in a job‑related field may substitute for one year of professional experience.
• Additional specialized experience that demonstrates successful application of Student Services knowledge may substitute for required education on a year‑for‑year basis.

• Master’s degree in Behavioral, Social Science, College Student Personnel, Higher Education, Counseling, Management, Public Administration, Sociology, or a related discipline.
• One year of full‑time equivalent experience in the assigned area.
• Adjudication and case management experience.
• Experience using the resident life management software system, Maxient.
• Evidence of commitment to equity and inclusion.

Time Base: Full‑time

Pay Plan: 12/12

Work Schedule: Mon‑Fri 8:00am‑5:00pm (on‑call 24/7; variable hours may include late night, early morning, and weekend commitments as situations dictate/require.)

Salary Range: $66,480 - $94,716 per year.

This position qualifies for benefits including a tuition fee…