Reg E Dispute Resolution Specialist

Overview

Job Category
:
Operations / Centralized Support Ops

Requisition Number
: REGED
007366

Location:

Showing 1 location

Campus
890 Fortress St
Chico, CA 95973, USA

Come join a company you can be proud to represent.

The hiring range for this opportunity is $20.50 to $23.00 per hour along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience.

• Receive calls from Branches and Customer Support to assist in beginning the claims process for EFT Error Resolution.
• Interviews customers to obtain information required to submit a claim.
• Inputs the claim into the Centrix DTS system.
• Ensures customer disputes or issues of fraud are filed in accordance with State and Federal regulations.
• Sets customer expectations regarding timing of resolution.
• Initiates outbound calls to customers regarding claim follow-up, or to seek clarification regarding an existing claim.
• Works with customers to obtain necessary documentation for chargeback processing.
• Provides department and branch support for questions related to Reg E and the claims process.
• Regularly attends trainings to maintain expertise and remain current with any processing or regulatory changes.
• Maintains a current understanding of Bank policies and procedures, in compliance with all state and federal laws, including but not limited to Overdraft Protection Guidance, Regulation E, Bank Secrecy Act (BSA), Suspicious Activity Reporting, Information Security, Identify Theft Red Flags, Unfair, Deceptive or Abusive Acts or Practices (UDAAP), Financial Elder Abuse, and Office of Foreign Asset Control (OFAC) compliance.
• Performs other department duties as assigned.

• Ability to work in a team environment with moderate levels of background noise.
• Ability to grasp new concepts.
• Understanding of the debit and credit function with regard to transaction postings.
• Ability to communicate verbally and in writing with both customers and colleagues in a professional and clear manner.
• Ability to follow established Policies and Procedures.
• Able to communicate with customers in a positive, courteous manner with a genuine concern for resolving problems.
• Basic understanding of ATM, Debit Card, and ACH transactions from a customer perspective, including the proper use and handling of an access device.
• Able to prioritize job responsibilities to maximize time and promote efficiencies.

• High school diploma or GED required.
• 0 - 2 years of relevant experience within banking / financial services (preferred), specifically within an operational and/or Customer Support capacity.
• Microsoft Office Suite including Outlook, Excel, and Word
• Reg E Dispute experience preferred

Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of Tri Co Bancshares (NASDAQ: TCBK) headquartered in Chico, California with corporate offices in Roseville, South San Francisco, and Bakersfield, with assets of nearly $10 billion and 50 years of financial stability.

Tri Counties Bank is dedicated to providing exceptional service for individuals and businesses throughout California with more than 75 locations, advanced mobile and online banking, and access to approximately 40,000 surcharge-free ATMs nationwide.

As California's Local Bank, Tri Counties Bank prioritizes serving clients with local bankers and local decision-making, backed by corporate philanthropy, community engagement, employee volunteerism and investments. Recognized by various publications as among the Top Workplaces and Best Banks, Tri Counties Bank recruits and retains diverse and talented team members.

Tri Counties Bank is an Affirmative Action and Equal Opportunity Employer, Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability/Veteran.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.