Universal Banker

Mechanics Bank is searching for a Universal Banker to work on‑site with a focus on customer service, cash handling and compliance.

• Transaction Processing
  • Performs routine teller transactions and works directly with customers, accepting, verifying and processing deposits, withdrawals, check cashing, payments, transfers, and mail and night‑drop transactions.
  • Serves customers in line quickly while maintaining attention to detail and complying with policies, procedures and regulatory guidelines.
  • Provides comprehensive deposit services, opens and closes checking, savings, money market, CD and IRA accounts.
  • Assists with account reconcilement, statements, check orders, closures, address changes, stop payments, debit card maintenance, wire transfers and safe deposit box entrances.
  • Handles account maintenance, online and mobile banking issues, resolving customer concerns.
  • Provides support at other branches as needed.
• Customer Service & Sales
  • Interviews and profiles customers to recommend appropriate banking products and services.
  • Promotes deposit and lending products that meet customer needs.
  • Represents the Bank professionally in person and over the phone with timely, accurate responses.
  • Follows up with new and existing customers to ensure satisfaction and address questions.
• Cash Handling & Security
  • Maintains and balances cash supply for transactions, following all cash handling policies and procedures.
  • Reviews transactions for red flags and fraud, stays aware of criminal scams, and reviews accounts before overrides.
  • Ensures new account documentation is obtained, reviewed, and stored per bank policy.
  • Processes and balances ATM, daily branch, and cash orders; assists in opening and closing the branch with security procedures.
• Administrative & Compliance Tasks
  • Collects and processes reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft) to ensure compliance with Bank policies and regulatory programs.
  • Completes required compliance training by assigned due dates.
  • Maintains compliance with internal standards and federal and state regulations, reviewing others' work for compliance.
  • Participates in monthly branch audits or daily operational report reviews.
• Travel required:
  
  10‑20%

• High School Diploma or GED required; additional experience may substitute.
• Minimum of 2 years of customer service experience.
• Minimum of 1 year of banking and cash handling experience.
• Excellent interpersonal skills, attention to detail, and customer focus.
• Ability to work independently and collaboratively as part of a team.
• Decision‑making using available information.
• Working knowledge of bank deposit and loan products and related vendor services.
• Ability to persuade customers about the value of the bank’s products.
• Knowledge of applicable bank policies and procedures.

• The physical demands described are representative of those that must be met to perform essential functions.
• The work environment characteristics described are representative of those encountered while performing essential functions. Reasonable accommodations may be made.
• Regular sitting, talking, hearing, and hand use; occasionally standing, walking, reaching, stooping, kneeling, crouching, or crawling.
• Occasional lifting or moving of up to 10 pounds.
• Close vision is required for some tasks.
• Typical noise level is moderate.

• Pay Range: $21.00 – $28.00 hourly.
• Eligible for Retail Incentive Plan.
• Health benefits for employees working 25+ hours per week, effective first day of the month following or coinciding with hire date.
• Medical, prescription, dental, and vision coverage for employees and eligible family members.
• Employer‑paid Employee Assistance Program, Life Insurance, AD&D, and disability benefits.
• Health Savings Account with employer contribution.
• Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit.
• 401(k) and Roth 401(k) with company contribution.
• 529 Education Savings plan, Tuition Reimbursement Program, and Student Loan Assistance Program.
• Supplemental health plans, voluntary legal and identity theft services.
• 11 paid holidays, paid sick days (one hour accrual per 30 hours worked), up to 25…