Personal Banker or Senior Banker - Chico Esplanade

Personal Banker Or Senior Banker - Chico Esplanade

$1000 sign-on bonus opportunity!

Come to work for a company you can be proud to work for...and enjoy fantastic, comprehensive benefits.

The hiring range for this opportunity is $19.50 to $25.00 per hour along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience.

POSITION SUMMARY – Personal Banker & Senior Banker

As a Personal Banker you provide confidence-inspiring service to members of our community who visit the branch for teller services and new account openings. In your personal interactions with customers you create and expand banker-client relationships based on purpose, value, and trust. You assist our customers with a variety of transactions, demonstrate interest and care for their financial wellbeing, detect opportunities to introduce them to Tri Counties Bank services that suit their financial circumstances, and expertly present to them products that address their needs and goals.

As a Senior Banker you bring to life Tri Counties Bank's vision of a community-focused financial institution. You maintain and deepen banking relationships with our existing customers and establish new consumer and business accounts anchored in purpose, value, and trust. Your interpersonal skills – active listening, insightful questioning, building rapport – enable you to understand customers' current financial state and anticipate their future needs.

You are known by customers, co-workers, and the local community at large as an expert in financial services and an effective advocate for their financial well-being.

SCOPE & COMPLEXITY

Conduct an average of approximately 12 or more customer conversations daily.

Present to customers the features and benefits of:

• Consumer Checking Accounts
• Consumer Savings Accounts
• Certificates Of Deposit
• Online Banking
• Bill Pay
• Mobile Banking
• Debit Cards
• Overdraft Privilege Coverage

Continuously update a customer relationship management database with records of all customer interactions, whether in person, by telephone, or other modes of communication.

Maintain collaborative relationships with other Tri Counties Bank financial services professionals providing specialized services in:

• Home mortgage lending
• Investment Advisory
• Commercial Lending
• Business Corporate & Purchasing Cards
• Treasury Management
• Merchant Card Services
• Direct Banking

MAJOR RESPONSIBILITIES of our Personal & Senior Banker

• Begin with a personal welcome to everyone who calls or comes into a branch. Show the customer they are valued.
• Use every customer interaction as an opportunity to have quality conversations and individually understand the financial needs and goals of our customers.
• Share your knowledge about Tri Counties Bank services, products, and partners to help your customers' save money, make more money or make their banking more convenient.
• Employ appropriate solutions for your customers. Follow through and honor commitments to ensure their financial needs and goals are fulfilled

OTHER RESPONSIBILITIES of our Personal & Senior Banker

• Maintain accurate sales records and regularly reviews sales results with Branch Manager and prepares an action plan taking appropriate steps to meet/exceed sales objectives.
• Ensure that all customer transactions, ranging from check cashing to cash depositing to loan payments to counting currency and coin, are handled accurately and timely according to guidelines.
• Maintain a current understanding of Bank policies and procedures.
• Maintain a current understanding of and ensure compliance with regulations that include but are not limited to:
  Bank Secrecy Act, USA PATRIOT Act, suspicious activity reporting, Reh B/fair Lending, Reg Z/Trust in Lending, Reg DD/Trush in Savings, Expedited Funds Availability Act, Gramm-Leach-Bliley Act, Community Reinvestment Act and the SAFE Act.
• Assist in training branch team members, on product knowledge and skill development when necessary.
• Assist other team members in non-primary assigned duties whenever necessary and perform other work-related duties as assigned.

EDUCATION, EXPERIENCE AND…