Public Safety Dispatcher - Intermediate​/Advanced

Chico Police Department Dispatch Position

Are you an experienced dispatcher looking for your next great department to work with? Chico Police Department is it! We are currently recruiting to fill seven positions in our Dispatch department. Be the first point of contact, the calm on the end of the line, connecting citizens with this fantastic team.

Under general supervision, to operate a Public Safety Answering Point (PSAP) in the capacity of a first responder; to perform assigned clerical work relating to public safety records and operations; may provide training and task supervision to others; and to perform related work as required.

Base Salary For Intermediate To Advanced

$30.30 - $43.64

$63024.00 - $90771.20/ yr.

Multiple incentives available; earn up to $95,309.76 annually based on POST certificate eligibility and shift differential. Additional incentives include 5% bi-lingual pay and 7.5% training pay.

Generous time off package, 4/10 & 3/12 schedule, on site gym and great wellness program/benefits.

This is the journey level class in this series in which incumbents are fully competent to perform the full range of assigned duties. Incumbents operate a wide variety of complex emergency communications equipment dispatching law enforcement and/or fire/medical resources. Incumbents are required to handle emergency situations with relative independence within established policies and procedures.

Examples of typical job functions (illustrative only):

• Receive, analyze, and prioritize incoming emergency calls from the public requesting police, fire or other emergency assistance;
• Maintain citizen confidentiality, as required;
• Determine nature and location of emergency, determine priorities, and dispatch via computer-aided dispatch system police, fire, medical, or other emergency services as necessary and in accordance with established procedures;
• Maintain contact with all units on assignment;
• Communicate with persons in crisis, including persons in altered states such as intoxication or under the influence of drugs;
• Ask and respond to questions; interpret and anticipate callers situation;
• Maintain status and location of police and fire units;
• May be required to testify in court;
• Answer non-emergency calls for assistance;
• Call out City maintenance workers and/or IS staff for maintenance emergencies;
• Enter, update, and retrieve information from a variety of computer systems and databases;
• Receive requests for information from computer systems and provide pertinent data;
• Monitor several complex public safety radio frequencies;
• Operate a variety of communications equipment including computerized radio consoles, telephones, and computer equipment; process a wide variety of public safety records, files, logs, reports, and forms;
• Monitor all facility cameras;
• May assist in the training of less experienced personnel;
• Operate office equipment;
• Identifies problems and solutions and makes suggestions and recommendations regarding changes in procedure and policy;
• Perform related duties as assigned.

Knowledge of:

• Geographic features, landmarks, and streets of the City of Chico and surrounding jurisdictional boundaries;
• Correct English usage, spelling, grammar, and punctuation; effective public safety dispatching methods;
• Police and fire department operations, policies and procedures, and records management requirements.

Ability to:

• Type a minimum of 45 words per minute;
• Operate computerized telephone and computerized radio communications equipment and computer-aided dispatch system;
• Use standard broadcasting procedures and rules;
• Correctly use public safety classification codes and basic provisions of the California Vehicle and Penal Codes;
• Speak clearly and precisely;
• Exercise good judgment and make sound decisions in emergency situations;
• Think and react quickly using logic and reasoning to achieve conclusions, effectively communicate with and elicit information from citizens faced with emergency situations;
• Exercise independent judgment and critical thinking skills;
• Work with minimal supervision;
• Comprehend and make inferences from written materials;
• Handle simultaneous events effectively;
• Handle confidential matters with a high degree of…