Registration Specialist - Chico, CA

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Chico, CA, US

2 days ago Requisition

Salary Range: $25.75 To $30.78 Hourly

Planned Parenthood Northern California (PPNorCal) is seeking a Registration Specialist in our Chico Health Center This role is full-time, 40 hours per week. PPNorCal offers a comprehensive benefits package, including 100% employer-paid medical insurance for full-time employees, 75% coverage for dependent children, 25% coverage for spouses/domestic partners, dental and vision insurance, employer-paid life and long-term disability coverage, earned time off (ETO) and paid sick time accrued based on hours worked, a 403(b) retirement plan with up to 4% employer match after 12 months, and 10 paid holidays plus 2 floating holidays each year.

Work Schedule:

Monday: 11:30 AM - 8:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 4:30 PM
Saturday: 8:30 AM - 5:00 PM ( 2 Saturdays a month, with rotating weekday off)

This position is represented by SEIU Local 1021.

After review of your application, resume and qualifications, you may be invited to the next phase of the selection process, which includes a pre-recorded video interview, responding to screening questions. If you are being invited to do the video interview, you will receive an email and text with the video platform link and will have 5 days to complete this video interview.

The Registration Specialist position is responsible for ensuring a successful, patient experience throughout their visit to the health center. The Registration Specialist role ensures the integrity of front desk operations through understanding and applying knowledge of all front desk processes and procedures, including insurance verification and registration, charge reconciliation, time of service payment collections, appointment scheduling, billing processes and quality assurance.

include the following. Other duties may be assigned.

• Consistently provide exceptional customer service to patients and other individuals who present at the health centers.
• Utilize excellent customer service skills, check-in and check-out patients, schedule appointments, answer phones, enter data proficiently into the Epic EPM/EHR system.
• Greet patients and communicate approximate wait times and walk-in appointment availability.
• Follow office opening and closing procedures daily.
• Communicate with back-office staff regarding walk-in demand and wait times.
• Assess patient eligibility for funding, health insurance programs and/or fees. Collect payments, and complete corresponding on-line eligibility processes.
• Serve as a patient advocate ensuring they are aware and take advantage of all state programs such as Medi-Cal, PE, Family PACT, etc., as well as sliding fee discounts based on family size and income, and uncompensated care options.
• Perform financial counseling with patients to ensure they are aware of their insurance coverage and financial responsibility.
• Sign patients up for state funded programs such as FPACT and PE using DHCS portals.
• Negotiate payment plans for patients who cannot afford payment in full using agency established parameters.
• Refer patients to patient navigator for financial counseling as needed for visit coverage.
• Support pre-registering patients prior to their arrival in the health center.
• Ensure accurate completion and patient understanding of all necessary registration and consent forms.
• Appropriately handle medical record requests for patients and outside providers.
• Strictly adhere to patient privacy laws…