Oxford Suites Chico - Housekeeping Supervisor

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Regular Full Time CCO, Chico, CA, US

4 days ago Requisition

Salary Range: $20.00 To $22.00 Hourly

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage for peace of mind
• 401(k) with profit sharing to invest in your future
• Generous paid time off so you can recharge
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

The primary responsibility of the Housekeeping Supervisor is to supervise and oversee the daily activities of the housekeeping staff to ensure that the standards of cleanliness and sanitizing of the hotel are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.

All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

• Ensure standards of quality control and regularly scheduled cleaning programs (i.e., floor care, deep cleaning, changing shower curtains, etc.) are maintained
• Inspect public spaces and randomly selected rooms for quality
• Perform inspector position and spot check rooms to ensure that quality standards are met
• Perform housekeeping, laundry, and/or houseperson functions including deep cleaning whenever necessary
• Submit maintenance reports/requests to the Maintenance Department for any issues identified
• Assist in training new employees and providing continuous on-the-job training
• Assist with special requests and the issuance of supplies to staff, and log items into the Lost & Found log as needed
• Record lost and found articles and secure them in the proper area
• Coordinate frequently with maintenance, front desk and bistro staff to ensure smooth operations and guest satisfaction
• Assisting with implementation of company programs and supervise daily operations to comply with SOPs, maintain cleanliness ratings, and motivate team members
• Ensure all equipment and furnishings are kept in good operating order, reporting any maintenance issues immediately, prevent loss of revenue due to malfunction

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.

• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
• Provide exceptional customer service by ensuring every aspect of a guest’s stay meets expectations.
• Serve as a role model for Housekeeping staff and other employees.
• Supervise, train, and mentor housekeeping staff, offering guidance, resolving issues through open communication, and proactively presenting solutions to management.
• Assist in evaluating staff performance, reviewing time and attendance records, scheduling, and ensuring compliance with company policies, scheduled breaks, and overtime regulations.
• Atten…