Front Desk Supervisor - Hotel Katerina

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage for peace of mind
• 401(k) with profit sharing to invest in your future
• Generous paid time off so you can recharge
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities

The Front Desk Supervisor at one of Oxfords Four-Diamond luxury or boutique-style hotelsensures seamless front desk operations and delivering Four-Diamond service. This position assists in overseeing the front desk team, ensuring exceptional guest experiences, expert handling escalated guest concerns with professionalism and supports the training, scheduling, and performance of Guest Experience Representatives. The Front Desk Supervisor plays a crucial role in striving to meet and exceed Four-Star service standards, delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

• Welcome guests with a polished and professional demeanor, overseeing processes to ensure a smooth check-in and check-out process.
• Provide detailed information about the hotel, its amenities, and expert-level local recommendations
• Process guest reservations, payments, and special requests accurately, maintaining discretion and confidentiality at all times
• Offer upgrades, amenities, and special services to enhance guest experiences, anticipating guest needs, delivering personalized, luxury-level service
• Coordinate with bell staff and Valet for transportation needs, luggage assistance and special requests.
• Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
• Maintain knowledge of VIP guests, repeat visitors, and special accommodations.
• Ensure seamless coordination with housekeeping, Valet, Bell staff, and food & beverage teams for guest requests.
• Remain available to guests at all times at the front desk and coordinate frequently with housekeeping, maintenance, and bistro staff to ensure smooth operations and guest satisfaction

Perform all tasks in compliance with federal, state, local, requirements and Oxford Collection of hotels safety standards and security procedures. Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients & guests. Report any maintenance issues to the supervisor or General Manager.

• Ensure accurate room inventory management, report any guest incidents to management, and maintain up-to-date availability information in the reservations system
• Assist in Implementation of company programs and supervise daily front desk operations to comply with SOPs, maximize revenues, and motivate…