Application Support Manager; Administrator

Apply now Job no: 554020
Work type: Management (MPP)
Location: Chico
Categories: MPP, Administrative, At-Will, Full Time, Information Systems & Technology

California State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic‑Serving Institution (HSI) designation. Chico State operates as part of the 23‑campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation. The University enrolls over 15,000 students, with over half identifying as first‑generation college students. Chico State is committed to recruiting outstanding candidates.

The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply.

Reporting to the Senior Director of Enterprise Applications, the Application Support Manager provides strategic leadership for the reliable, efficient, and innovative delivery of applications that support Chico State’s administrative and business operations, including systems such as the  platform, Adobe Sign, the ticketing system, and other functional‑area applications. The manager leads a team of IT professionals responsible for supporting, enhancing, and sustaining a diverse portfolio of university systems, ensuring that projects, implementations, upgrades, and integrations are delivered effectively and aligned with institutional priorities.

This role builds strong partnerships across the Division of IT, with campus stakeholders, and with external vendors to advance strategic technology investments, promote continuous improvement, and enhance user satisfaction. The Application Support Manager fosters a culture of collaboration, accountability, and service excellence in support of the University’s mission and IT Strategic Plan.

Equivalent to a bachelor’s degree from an accredited institution in Information Technology, Computer Science, Information Systems, Business Administration, or a related field.

AND Three (3) or more years of experience managing or leading IT application support or development teams.

• Experience with enterprise application ecosystems or integrations.
• Experience with ITIL or other service management frameworks.
• Demonstrated commitment to EDI and customer service excellence.

Full time

12/12

$90,000 - $110,000 per year. Salary commensurate with education and experience of the individual selected.

This position qualifies for benefits including tuition fee waiver (if eligible).

Generic benefits summary: 15 paid holidays, vacation and sick leave; health benefits options; membership in CalPERS; fee waiver education program for eligible employees or their dependents.

California State University, Chico, in accordance with CSU policy, may require that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive.

This position is considered a “General Mandated Reporter” and a “designated position” under the Conflict of Interest Code. The incumbent will be required to file a Form 700:
Statement of Economic Interest.

Chico State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status.

Open until filled. Review of applications will begin 02/06/26. Applications received after that date may be considered.