Endpoint Device Tech - Information Services

Company Overview

Enloe Health is a Level II Trauma Center located in beautiful Northern California. We offer a full array of medical services, and our mission is to elevate the health of the communities we serve. As a Planetree organization, we place high value on hiring the right team to care for our patients and their families—care that is steeped in compassion, human connection, and mutual support.

Technician (Information Technology/Service)

Compensation Range: $29.34 - $39.61 per hour (rate based on applicable experience)

Shift: Days – 8 hours per day, 80 hours per pay period. Days off:
Fixed (Saturday & Sunday).

• Configure, deploy, modify, and troubleshoot computer hardware/software including peripherals at the desktop level.
• Take a proactive approach in monitoring and performing preliminary diagnostics on computer systems, peripheral equipment, and applications.
• Provide ongoing technical assistance to users on system setups or modifications.
• Accurately log issues into the Information Services trouble ticket system.
• Serve as first or second line support within Information Services for helpdesk and computer operations support on any shift.
• Procure computers, printers, parts, and supplies; obtain quotations for budgetary information; purchase items.
• Support all peripherals connected to the Enloe network, including Digital and VOIP phones, cell phones (smartphones), copiers, and tablet devices such as the iPad.

• Minimum:
  Associate’s degree in Computer Science or related field OR 6 months experience in desktop support in an enterprise environment.
• Desired:
  Bachelor’s degree in Computer Science or related field; prior computer support experience in a hospital environment;
  CompTIA A+ certification;
  Microsoft Certified Professional.

• Minimum:
  California Driver’s license (eligible to be insured under the Medical Center’s Liability Policy with DMV Report; proof of current auto insurance coverage, no business exclusion).

• Maintain and troubleshoot network applications from a desktop support end.
• Communicate effectively, verbally and in writing, with all levels of the organization.
• Work collaboratively with interpersonal skills.
• Apply working knowledge of personal computer hardware, software, network protocols, and topologies.
• Plan and perform multiple tasks with frequent interruptions.
• Actively participate in meetings and work groups.
• Interact effectively with and provide service to clients with varying computer knowledge.
• Work as a team member.
• Willingness to learn new operating systems and devices, including tablets and smart phones.
• Ability to fulfill the essential functions of the position.

• 0% premium medical plan (includes vision insurance).
• Prescription and dental group insurance.
• Retirement plan with employer match.
• Generous paid time off (PTO) plan that starts accruing immediately.
• Extended sick leave.
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care.
• Employee Assistance Program.
• Educational assistance.

Please visit the employee benefits page at http://(Use the "Apply for this Job" box below). for more information or email recruiter to receive a full summary of benefits.