Programming & Provisioning Technician

Founded in Chico, CA, our company has grown into a national leader while staying true to our values and commitment to excellence. Rescue 42 has been a trusted partner by First Responders for 30 years through providing innovative solutions that enhance safety and efficiency in emergency situations. Ensuring critical communications and business continuity never skips a beat, Rescue 42 manufactures Network System Deployables to provide Wi-Fi hotspot and cellular connectivity when & where it’s needed.

• $25.00 - $29.00 per hour
• Medical Insurance- 80% of base plan for employee premium paid by Rescue 42
• Dental Insurance - 100% employee premium paid by Rescue 42
• Vision Insurance - 100% employee premium paid by Rescue 42
• 401(k) with up to 4% company match
• Mental Wellness benefit
• Life Insurance
• Flexible Spending Accounts
• Paid Time Off (PTO)
• 11 paid holidays
• Paid day off for birthday

About the role

The Programming & Provisioning Technician supports production by working with Assemblers, Engineers, Supervisors, Customer Service, and external Partners to install and provision electrical and technical components, program and update software, and test and troubleshoot equipment. Core responsibilities include programming and provisioning equipment ahead of production needs, repairing company and customer-owned equipment, and performing final product validation and quality control. The Programming & Provisioning Technician effectively troubleshoots equipment by understanding its capabilities and limitations and ensuring it is operated safely and correctly.

Thorough documentation and clear communication are central to this role. This role keeps the status of work, findings, and resolutions visible to the team, supporting accurate production planning and the data-driven improvement of products and processes.

Key responsibilities

• Equipment Security and Compliance: Maintain security and compliance standards to protect partner-owned equipment, keeping storage areas secured and documenting changes to equipment status and location
• Installation: Assist with the installation of cabling, satellite, radio, electrical, and technical equipment, including final installation and quality assurance.
• Programming and Provisioning: Proactively program, test, and provision software and equipment, staying well ahead of production requirements and customer demand.
• Repair: Perform repair work on company and customer-owned equipment, including warranty returns, thoroughly documenting all findings and resolutions
• Final Validation and Quality Control: Perform final product validation, ensure adherence to quality control measures, and maintain rigorous, accurate quality control records
• Troubleshooting: Resolve technical problems, elevate issues promptly when additional input is needed, and assist in implementing systemic fixes
• Continuous Improvement: Track trends, common faults, and recurring issues, and use that information to recommend improvements to products and processes
• Engineering Support: Support Engineering on opportunities to improve product reliability in the field, including reporting on findings from case repairs
• Analysis and Reporting: Present analysis results and proposed solutions to technical leads and senior leaders, such as case repair summaries, documentation logs, and key quality control test points
• Work Visibility: Provide timely, written updates on the status of work in process and upcoming work, including priorities and roadblocks, to support production planning
• Documentation and Accuracy: Keep all relevant systems and records complete and up to date as work is completed, and review labels, placards, and documentation for accuracy before they move forward
• Field Support: Assist with off-site repair work…