Field Supervisor

Digital Path is the leading Wireless Internet Service Provider (WISP) providing internet service to rural communities and critical fire response networks throughout California. Our mission is to bring a faster, more reliable service for customers that are typically unserved or underserviced by cable companies.

We are opening a new full-time position for a skilled Field Supervisor. If you have a positive attitude, looking for a job you can learn & grow in, have a qualifying combination of skills and experience, we want to hear from you!

As the Field Supervisor
, you will play a pivotal role in promoting Digital Path’s core values, setting a positive and professional example while effectively communicating the company’s culture to assigned members of our Field Operations team. You will act as the crucial link between the field teams and management, ensuring that communication flows smoothly and that everyone is aligned with the company’s mission, policies, and procedures.

Your day will involve coordinating team activities, from customer installations to service calls and site inspections, making sure that all tasks are completed correctly and efficiently. You will oversee daily operations of Field Teams spanning several counties, including newly expanded service areas, while fulfilling supervisory duties related to time and attendance records, employee reviews, and per diem calculations for your direct reports.

You will be responsible for guiding and supporting your team, fostering their development, and ensuring a productive and positive work environment.

• This position is a full-time position on-site at our office in Chico, CA. Occasionally needed for in-field work.
• A typical work week is 8 hours daily Monday through Friday.
• You will be expected to work some overtime on a regular basis, and significant overtime occasionally.
• There is a possibility of a significant amount of time spent driving, sometimes 3-4 hours or more at a time.
• All job offers are contingent upon applicant passing a post-offer, pre-employment background check, driving record review, arduous physical, and drug/alcohol screening.

Note:

This job description may not cover every task and duty expected of the employee. In fulfilling the responsibilities outlined herein, employees may be required to undertake additional tasks related to or naturally associated with their role, or to perform duties of a lower-level nature as needed.

• Fulfill supervisory responsibilities (detailed below), overseeing the day-to-day operation of Field Installer Technicians including providing support, training, and ensuring completion of projects.
• Competently perform the work of the field technicians you are supervising, for the purpose of training and/or emergency coverage.
• Control the morning operations in a timely manner by ensuring the team deploys in a timely manner each day.
• Ensure at the end of shift the team return equipment labeled correctly and in proper location, enforcing installer area is organized and maintained up to company standards.
• Work in the field, including training new employees on policies, procedures, and safety observations.
• Responsible for fleet management utilizing Samsara platform and other technology to schedule vehicle maintenance.
• Report safety incidents immediately, investigate and complete the safety incident documentation.
• Remain knowledgeable and current on all company policies and employment wage & hour laws.
• Oversee scheduling decisions while working together and making any adjustments to reduce cost.
• Interact with customers to resolve escalated issues.
• Correct employee timecards in a timely and accurate manner.
• Meet administrative deadlines as required by support departments (accounting, payroll, HR, etc.)
• Manage inventory for all Field employees and remote locations.
• Validate remote storage facilities are maintained and up to company standard.
• Handle and validate funds for employee travel and work responsibilities.
• Maintain a clean and orderly workspace, and ensure your employees do the same.
• Attend work on a regular and continuous basis.
• Other duties as…