RETAIL CLERK

Ken Grossman started Sierra Nevada in 1980 with a hand-built brewhouse and the odds stacked against him. That passion forever changed the course of American craft brewing and launched a beer revolution that's in full force today. Turns out, good beer can do a lot of good, and Sierra Nevada became a cornerstone for both its innovation and its care for the Earth and its people.

We’re committed to advancing a culture of inclusion and believe diversity in all its forms makes us stronger. We keep pushing boundaries, whether that’s in the brewhouse, with sustainability, or in the great outdoors.

Engages, connects, and offers guidance and education for guests in our Sierra Nevada Gift Shop and our Brewery location. Serves as a brand ambassador for Sierra Nevada by welcoming guests, initiating conversations, accurately answering questions, processing retail transactions and providing assistance, and creating a genuine connection supporting our relationship-driven business.

We’re committed to our employees and work hard to prove it. For starters, we’re offering $16.90 to $20.53 hourly compensation for this role. Individual offers are based on skills, experience, and qualifications, and geographical location.

But base pay is just the beginning. We support your future by offering a generous 10% company match on 401(k) contributions, providing learning and development opportunities, and fostering your safety at work with ongoing trainings, state-of-the-art equipment, and preventative care. We offer medical, dental, and vision insurance, an onsite medical clinic, as well as mental health and well-being benefits including paid sick leave.

We foster a culture of work-life balance and always encourage employees to use and enjoy their generous paid time off.

• Provide a friendly welcoming environment by smiling, greeting and acknowledging every guest when they enter the store and engaging them in conversation.
• Operate computerized cash register and Point of Sale (POS) system. Assure fast, efficient check-out. Handle cash and accurately make change, assist guests with returns and exchanges.
• Answer general customer questions about the brewery including the history of Sierra Nevada, the Craft Beer industry in general, and beer styles
• Stock merchandise including placement on racks, shelves, counters and tables, ensuring that stock levels on the sales floor are maintained at all times. Maintain cleanliness and organization of storage spaces.
• Participate in store Team meetings, team collaborations, and required training.
• Stock the beverage cooler and face product, practicing FIFO and rotating inventory properly. Participate in store physical inventory as assigned.
• Maintain a thorough understanding of Sierra Nevada retail merchandise brands and availability
• Maintain a thorough understanding of merchandise, food items, and beverage ingredients.
• Perform light housekeeping of Gift Shop and stock areas. Clean shelves, counters, windows and tables.
• Greet and interact with both internal and external customers, handling inquiries and directing them according to specific needs; when possible, resolving customer issues through empathy, active listening and creative problem solving.
• Maintain cleanliness of Gift Shop and stock areas. Clean shelves, counters, windows and tables. React to glass breakage, spills and similar incidents in accordance with our departmental safety procedures.
• Align with responsible beverage selling policies according to local alcohol laws.
• Answering the Gift Shop phone lines for the brewery, fields questions with appropriate phone etiquette.
• Ability to pour beer when necessary to support tastings and bar/retail sales opportunities.

Provide flex work into tours support, First Impression Team assistance, and support the overall Guest Experience department mission as needed

• Retail and/or customer service experience preferred
• Cash handling experience preferred
• Experience working a computerized cash register or POS system preferred
• CA Food Handler's Card (CA only; within 90 days) preferred
• CA Responsible Beverage Server Training (CA only; within…