Xfinity Retail Sales Consultant

Job Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Provide outstanding customer service in all interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret and clarify their account statements and pay their bills in the store.
• Answer any questions customers have on current or new services, make changes to account data, upgrade levels of service, and process all general service requests.
• Act as a brand ambassador to promote Comcast/Xfinity products.
• Maintain detailed sales product knowledge, including competitive information.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes, and the ability to move around the store constantly.

• Medical, Dental, and Vision coverage.
• Comcast XFINITY courtesy services in serviced areas.
• Discount tickets to Universal Resorts.
• Paid parental leave.
• Tuition reimbursement of up to $8,000 for full‑time employees.
• Paid time off.
• 401(k) savings plan with up to 6% dollar‑to‑dollar matching.
• Day‑one benefits and other comprehensive programs.

• Communication
• Critical Thinking
• Problem Solving
• Customer‑Focused
• Persuasion
• Professional Integrity
• Resilience
• Self‑Motivation
• Teamwork
• Technical Knowledge
• Workplace Organization

Base Pay: $16.90/hr total Target Compensation (Base Pay plus Targeted Commission): $24.59/hr.

High School Diploma / GED. 2–5 years of relevant work experience.

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

This information is intended to indicate the general nature and level of work performed in this role. It is not intended to be a comprehensive inventory of all duties, responsibilities, or qualifications.