Lead Case Administrator - Chicopee District Court

Official

Title:

Lead Case Administrator I
- Chicopee District Court

Pay Grade: Grade 13S

Salary Range: 13S Entry Level Pay $58,772.74 to Pay Range Maximum $86,622.38

Starting Pay: $58,772.74

Salary Notes: This position is designated as a Union position. All new hires must start at the entry level rate for this role per the collective bargaining agreement/MOA with OPEIU, Local 6. Pay may advance within the salary band according to the CBA/MOU.

As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial, and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible, and respectful to all. The District Court shall conduct its business with integrity, competence, and a commitment to excellence in order to promote public trust and confidence in the judicial system.

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Applies advanced knowledge of court operations to perform the full range of complex case processing duties, beyond the Case Administrator classification. Serves as a lead resource to other office employees and assists in training, frequently in a specific subject area/subject area(s). Provides regular clerical assistance for court sessions. Provides administrative support. Assisting less experienced staff on processes, procedures, court systems, and technologies.

Case processing may be done using an electronic filing and/or case management system.

Works under the direction of a Department Head or designee.

• Performs advanced case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required. Identifies inaccuracies and or discrepancies and takes action to resolve such within established guidelines.
• Provides customer service to attorneys, litigants, law enforcement personnel, other state agencies, and the public, including responding to unusual or complicated requests for information. May provide customer service in person, telephonically, or virtually.
• May perform cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts.
• Assists in the training of new employees and in the ongoing training of other employees on processes, procedures, court systems, and technologies.
• Performs various administrative tasks, including maintaining case files, coordinating with judges for endorsements, organizing and disseminating information, docketing and resulting cases, and assisting with scheduling motions and other proceedings.
• Aids in court sessions, including arranging for required papers, documents, and exhibits, marking dockets and case papers, pulling cases and preparing court lists, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court.
• Assists in maintenance of statistical data and may prepare reports or documents concerning cases processing activities.
• Receives, date stamps, sorts, screens for confidentiality, and distributes incoming mail. Processes outgoing mail.
• Serves as a resource to other employees in the office, including answering questions and preparing summons, warrants, and a daily list.
• Processes complicated cases involving multiple offices, agencies, parties, and legal issues.
• May serve as backup to an Assistant Supervisor for Case Administration.
• May perform the duties of the Case Administrator, as necessary.
• Performs other duties as required.

Communicates and demonstrates the ethics and values of the Trial Court.

Employees are fully committed to fulfilling the Trial Court and associated Departmental missions.

Employees are committed to participating in ongoing Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording opportunities to those they supervise as scheduling permits.

Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.

Demonstrates knowledge of the court procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end.

Accurately assesses common operational problems and recommends and facilitates appropriate solutions.

Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds.

Works with others cooperatively, and promotes teamwork, contributing to a…