Assistant Director of Student Financial Services

Assistant Director of Student Financial Services Salary: 46k – 50k

Position Summary

Reporting to the Director of Student Financial Services, the Assistant Director of Student Financial Services is responsible for administering federal, state, and institutional financial aid programs and providing high-quality financial aid counseling and service to students and families. The Assistant Director manages financial aid awarding and processing for assigned student populations, counsels’ students regarding financial aid eligibility and financing options, and supports the accurate and timely disbursement and reconciliation of financial aid funds.

The Assistant Director works collaboratively with colleagues across Student Financial Services, Admissions, Finance, and other College offices to support students throughout the enrollment and financial aid process while ensuring compliance with all applicable federal, state, and institutional regulations and policies.

• Provides comprehensive financial aid counseling to students and families through individual appointments, phone, email, virtual meetings, and walk‑in service;
  Delivers responsive, student‑centered customer service and assists students and families in navigating complex or sensitive financial circumstances.
• Verifies eligibility and awards federal, state, and institutional financial aid to undergraduate and graduate students in accordance with applicable regulations, policies, and established procedures
• Manages financial aid processing for assigned student populations, including verification, professional judgment documentation, awarding, revisions, and resolution of conflicting or incomplete
• Utilizes the College's financial aid management system and federal systems to perform verification, process ISIR corrections, complete COD reporting, and facilitate the accurate and timely disbursement of financial aid funds.
• Reviews student accounts and financial aid records to identify and resolve issues that may prevent or delay the disbursement of aid.
• Assists the Associate Director and Director of Student Financial Services, when needed, with monthly and annual reconciliation of federal and state financial aid programs and works collaboratively with appropriate departments to research and resolve discrepancies.
• Educates students and families regarding financial aid eligibility, FAFSA requirements, grants, scholarships, loans, satisfactory academic progress, financing options, and other financial aid policies and processes.
• Responds to financial aid inquiries and assists with outreach to students regarding missing documentation, incomplete requirements, financial aid eligibility, and other action items.
• Exercises appropriate professional judgment when reviewing individual student circumstances in accordance with federal regulations and institutional policy.
• Maintains accurate and complete student records and documentation to support regulatory compliance, audits, and program reviews.
• Participates in financial aid presentations, workshops, open houses, orientation programs, and other recruitment and student‑focused events as needed, including some evening and weekend programs.
• Collaborates with Admissions, Student Accounts, Registrar, Academic Affairs, and other College offices to resolve student issues and provide a coordinated student experience.
• Maintains current knowledge of Title IV regulations, state financial aid requirements, institutional policies, and financial aid best practices through professional development, regulatory updates, and professional publications.

• Protects the confidentiality of student information and ensures compliance with FERPA and other applicable regulations.
• Supports the Director of Student…