Sales Support Representative - Fire & Fabrication

Position Overview

Ferguson is hiring Sales Support Representatives to support the Fire & Fabrication customer group. The role supports sales associates to meet customer needs, determine best products and solutions, and provide personalized customer service through timely quotations and accurate sales orders.

Schedule:

M-F 8-hour shift between 6am-5pm.

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

• 1-3 years of sales and/or customer service experience is preferred.
• Experience in fire protection, plumbing, or other trades is a plus.
• Exhibit strong skills for sales, including the ability to upsell.
• Ability to lift up to 50 lbs.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Our benefits include health, dental, vision, paid time off, life insurance and a 401(k) with a company match, as well as mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range: $20.57 - $32.91 (Monthly for Salaried roles OR Hourly for all other roles). This role is Bonus or Incentive Plan eligible. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.