Call Center Representative

Chicopee, United States | Posted on 04/06/2026

Yankee Home Improvement is one of the most trusted home remodeling companies serving homeowners across New England and New York. With more than 16 years in business, the company has built a strong reputation for integrity, service, and craftsmanship, earning hundreds of five-star reviews and an A+ rating with the Better Business Bureau.

As an Inside Sales / Call Center Representative, you’ll be the voice of Yankee Home speaking with homeowners who have already expressed interest in our services. Your focus is to build rapport, qualify the opportunity, and schedule appointments for our Sales Representatives.

What We're Looking For

• Exceptional communicators with clear, professional phone presence
• Competitive personalities who thrive on hitting daily and weekly goals
• Detail-oriented multitaskers comfortable with repetitive work done excellently
• Team players who celebrate group wins and collaborate naturally
• High-integrity individuals who want to grow within a fast-paced environment
• Coachable candidates with determination — no
  experience required
  , we'll teach you everything

What's In It For You

• $18-$20/ HR + uncapped performance bonuses based on successful appointments
• Comprehensive paid training with hands-on coaching throughout your first 90 days
• Full benefits package including health, dental, vision, and 401k
• Flexible scheduling within business hours — day shifts and evening shifts available
• Real advancement opportunities in a rapidly growing company
• High-energy, fun team environment with group rewards and recognition

The Yankee Difference

Yankee Home Improvement was founded with a vision to provide homeowners with a better remodeling experience centered on integrity, quality craftsmanship, and getting the job done right the first time.

Every project is backed by Yankee’s “Never Cattywampus Guarantee,” a promise that the job will be done properly so homeowners can move forward with confidence. This commitment to integrity and service has helped the company earn hundreds of five-star reviews and build one of the most trusted remodeling brands in the region.