Case Manager Gandara Center Culturally Sensitive Care

Case Manager

The Gándara Center provides residential, mental health, substance abuse, and preventive services for children, adults, and families across the Pioneer Valley and eastern parts of Massachusetts. We believe in our communities and value cultural diversity and strive to provide culturally competent, innovative services to a diverse community. Our mission is to promote the well‑being of Hispanics, African‑Americans, and other culturally diverse populations, through innovative, culturally competent behavioral health, prevention, and educational services –Changing Lives one family at a time.

We’re looking for a Case Manager for our Young Adult Therapeutic Care Program (Department of Mental Health | DMH) in Chicopee, MA, to provide direct support for our youth and families participating in the Intensive Community Services (ICS) program, which provides clinically intensive treatment and outreach support to help build, strengthen, and maintain youths’ connections to family, home and community. The Case Manager would act as Transition Facilitator to assist young adults (YA) with mental health and behavioral health challenges to develop skills allowing them to live independently while maintaining mental health and behavioral health stability.

The Case Manager would provide services in staffed or supported apartment settings, create safety, housing, employment, and/or educational plans with Young Adults and coordinate appropriate services/supports as needed.

• Provide services in a manner that is strengths‑based, family‑driven, youth guided, and culturally sensitive.
• Work with the Program Director, Clinician, and other members of the treatment team to ensure overall professional services are delivered.
• Solicit/receive referrals, engage and place YAs in a timely manner.
• Work with the program clinician to complete substance abuse, educational, job readiness assessments with participants and develop treatment plans with Young Adults to achieve goals.
• Provide in‑home individualized case management, advocacy, safety planning, and planning for housing, employment, and/or education to Young Adults, including, but not limited to, the following activities: link Young Adults to community resources to ensure mental and behavioral health needs are being managed, assist Young Adults in the process of obtaining housing, working with landlords, and monitor progress with tools provided and adjust as needed.
• Teach skills necessary, such as transportation, budgeting, that enable independent functioning.
• Attend applicable program meetings and supervisions as well as meetings with the network.
• Participate in a rotating on‑call to assist and safe individuals looking for help.
• Complete all required reports and tracking tools for Young Adults, funding sources and the program.
• Perform other tasks as determined by the YATC Program Director, Clinician, or other Department/Agency/DMH.
• Inform the Agency of all emergencies or critical incidents.
• Perform other duties as assigned by the Program.
• Spend significant time away from the office (visiting families, collaterals, etc.).

• Keep current on all Agency, Government and Funding training and health requirements (OSHA, Sexual Harassment, etc.).
• Complete all necessary paperwork in a strength‑based manner per Agency/Program.
• Attend all training and meetings as required by the funder of the program.
• Complete timesheets, mileage forms and submit them accurately and in a timely manner.

• Ability to work with the target population.
• Ability to structure and organize job responsibilities with minimal supervision.
• Demonstrates good verbal and written communication.
• Displays sound judgment.
• Ability to provide goal‑oriented support.
• Works well as a team.
• Physical demands are located at the end of this job description.

This position is Part‑Time. Shift hours may vary. Additionally, they may be required to work some holidays, nights, and/or some weekends. Office space is limited. Working conditions also include travel to and from the program and scheduled activities, appointments, clients’…