Case Manager

Position Summary

The Case Manager provides trauma-informed, person-centered support to individuals in substance use and/or mental health recovery who have a history of homelessness. This role involves assisting participants as they transition from homelessness into their own studio apartments within a congregate supportive housing site. Once housed, the Case Manager continues to provide ongoing support to help participants achieve their goals—such as stabilizing income, strengthening coping skills, accessing medical care, and pursuing employment.

The Case Manager is also responsible for completing documentation accurately and in a timely manner.

The Case Manager provides trauma-informed, person-centered support to individuals in substance use and/or mental health recovery who have a history of homelessness. This role involves assisting participants as they transition from homelessness into their own studio apartments within a congregate supportive housing site. Once housed, the Case Manager continues to provide ongoing support to help participants achieve their goals—such as stabilizing income, strengthening coping skills, accessing medical care, and pursuing employment.

The Case Manager is also responsible for completing documentation accurately and in a timely manner.

Pay Range: $19 - 21 per hour

Schedule: Sunday through Thursday 9am-5pm (40hrs)

IMPORTANT: This Case Manager will provide services to REACH participants through October of 2026 to cover staff on medical leave and may be re-assigned to a different program in an identical position at that time

• Coordinate all documentation required for program entry, including but not limited to homelessness verification, substance use assessments, eligibility screenings, and obtaining IDs, birth certificates, social security cards, income verifications, etc.
• Complete initial Adult Comprehensive Assessments, updates, and service plans
• Collaborate as part of a multidisciplinary team to develop Individualized Action Plans (IAPs), utilizing participant voice, choice, strengths, and needs
• Implement strategies outlined in the IAP and document progress as required
• Develop, monitor, and revise safety plans in collaboration with participants and the team
• Adjust support based on individual needs
• Assist participants with the transition to stable housing
• Maintain strong communication with staff at Chestnut Crossing
• Support tenants in navigating responsibilities such as apartment maintenance, communication with property management, and understanding housing regulations
• Support participants in seeking and maintaining employment, vocational training, or education
• Educate and assist participants in accessing public benefits and resources (e.g., Social Security, EAEDC, SNAP, PVTA, Fuel Assistance)
• Encourage community integration by helping participants access public spaces, support groups, recreational activities, and vocational programs
• Promote skill development in areas such as ADLs, money management, transportation, and social participation

The Division of Supportive Housing (DSH) provides safe, stable housing and individualized wraparound services for individuals who have experienced chronic homelessness, many of whom are also navigating challenges related to substance use, incarceration, or trauma. DSH programs focus on long-term stability and help participants transition to independent, permanent housing. Through person-centered care, housing navigation, and community-based supports, we empower individuals to build a foundation for recovery, self-sufficiency, and a better quality of life.

The Mental Health Association is an equal opportunity employer. We…