Customer Implementation Manager

At All State Fastener, we’re more than just a supplier. We’re a trusted partner and global leader in providing high-performance fastening solutions. Our products support critical applications across industries including automotive, truck and trailer, construction, and industrial manufacturing. With a reputation built on precision, innovation, and customer-first service, we’re dedicated to helping our customers succeed and grow.

We are seeking a Customer Integration Manager to orchestrate a seamless customer onboarding experience by combining strong project management with exceptional customer service. This role plays a critical part in establishing long-term customer partnerships through structured, effective implementation processes, with a strong focus on Vendor Managed Inventory (VMI) service integration.

• Design and implement tailored onboarding roadmaps with clear milestones and timelines.
• Serve as the communication bridge between customers and internal stakeholders throughout the integration process.
• Mobilize and coordinate cross-functional teams to ensure a cohesive onboarding experience.
• Lead project kick‑off meetings to align expectations, timelines, and deliverables.
• Monitor project progress, identify risks or roadblocks, and implement solutions to keep onboarding initiatives on track.
• Create and maintain detailed documentation of onboarding processes, customer requirements, VMI configurations, and inventory specifications.
• Provide regular status updates to stakeholders and leadership.
• Facilitate knowledge transfer to the account management team upon completion of the onboarding process.
• Perform other duties and projects as assigned by management.

• A customer-focused professional with experience in the fastener, automotive, who combines project management discipline with strong relationship-building skills.
• Strong communication skills with the ability to translate technical concepts into clear, practical information.
• Highly organized with the ability to balance competing priorities in a dynamic environment.
• A proactive problem‑solver with strong analytical skills and attention to detail.
• A collaborative team player capable of working across departments and functions.
• A strong commitment to delivering a professional, efficient, and positive customer experience.

• Bachelor’s degree in Business, Project Management, Supply Chain, Engineering, or equivalent professional experience.
• Three to five years of experience in customer‑facing project management, onboarding, implementation, or account management roles.
• Proven track record of successfully managing multiple projects, priorities, and deadlines.
• Strong organizational and project coordination skills.
• Excellent communication and stakeholder management abilities.
• Demonstrated problem‑solving and analytical skills.
• Ability to work effectively across cross-functional teams.
• High attention to detail and process discipline.
• Proficiency with CRM systems, project management tools, and Microsoft Office applications.
• Knowledge of fasteners and fastener distribution is required.
• Experience with Vendor Managed Inventory (VMI) systems and services is highly desirable.
• Experience supporting distribution, manufacturing, or assembly environments is highly preferred.

• Project planning and execution.
• Risk assessment and mitigation.
• Cross-functional team coordination.
• Time management and prioritization.
• Process documentation and optimization.
• Strong problem-solving abilities.
• Client relationship management.

• Milestone achievement rate.
• Accuracy of implementation deliverables.
• Time-to-value for new customers.
• Smooth transition to the account management team.

Limited travel to customer sites may be required, typically up to 20 percent. The position operates in a dynamic environment with evolving priorities.