Advanced Medical Support Assistant-Primary Care

This position is an Advanced Medical Support Assistant aligned under Primary Care Service and will float between Primary Care Chillicothe as well as CBOC locations of Lancaster, Portsmouth, and Wilmington. The incumbent will perform duties related to the receipt, intake, and indexing of health and administrative information and will interface with personal computer (PC) applications as well as numerous Vista applications.

• United States Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).
• Education: High school diploma or transcript (including homeschooling), General Education Development (GED) certificate, Proficiency certificate issued by a State or Territorial Board or Department of Education, Post-high school education.
• Physical Requirements: See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Experience:

One year of creditable experience equivalent to the next lower grade (GS-5).

• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

None

For more information on this qualification standard, please visit https://(Use the "Apply for this Job" box below). Standards/.

The position consists of sedentary and active tasks. Sedentary tasks include but are not limited to; sitting at a desk, utilizing a computer, and completing phone calls and charting. Active tasks include but are not limited to; walking, standing, bending, steps, squatting, reaching above and below your head and carrying of light items such as books, papers, and adaptive equipment.