Program Manager

Overview

Position Summary: The Benefits Program Manager supports the design, administration, and evaluation of Adena Health’s employee benefits programs, including disability and leave management. The Benefits Program Manager is the Subject Matter Expert (SME) serving as Adena Health’s primary authority on health, welfare, retirement, and leave programs. This role provides high-level guidance, advanced problem-solving, and strategic recommendations to ensure benefit programs are competitive, compliant, and aligned with organizational priorities.

As the SME for Disability Management this role provides strategic guidance, expert-level case support, regulatory interpretation, and process oversight to ensure disability and leave programs are compliant, efficient, and supportive of caregivers. The Benefits Program Manager works with HR, leadership, vendors, legal, and other key stakeholders to deliver a high-quality caregiver experience and optimize benefits operations.

Minimum Qualifications

Required Educational Degree: Bachelor s Degree

Major/Area of Concentration: Human Resources, Business or related

Preferred Education:

Required Certifications, Credentials and Licenses: De-escalation training within 6 months.

Preferred Certifications, Credentials And Licenses

Required Experience: 4-7 years of hands-on benefits experience, including exposure to health & welfare, retirement, or disability programs. Strong understanding of ERISA, retirement plan rules, disability benefits, and related regulatory frameworks.

Preferred Experience: Healthcare human resources focused on benefits experience preferred

• Excellent verbal and written communication skills for clear and effective interactions with diverse stakeholders.
• The ability to build rapport and work effectively with individuals from various backgrounds and abilities.
• Ability to lead complex projects and initiatives.
• Strong administrative and organizational abilities to manage workload, prioritize tasks, and handle high volumes of work.
• Innovative problem-solving skills to identify and address challenges related to disability management and the return-to-work processes.
• Strong understanding of benefits principles, trends, and applicable laws and regulations.
• Ability to interpret complex data, analyze financial reports, and solve complex issues.
• Proficiency in Microsoft Office.
• High level of accuracy and attention to detail is crucial for benefits administration.
• Job Specific Essential Functions Strategic Benefits Support:

• Analyze health, welfare, retirement, and disability benefit utilization and cost drivers to recommend design enhancements and strategic improvements.
• Conduct modeling and financial analysis to support plan renewals, long-term budgeting, and competitive market positioning.
• Research industry trends, legislative updates, and emerging best practices across medical, retirement, and disability benefits.
• Partner with leadership to develop multi-year strategies for benefit offerings, caregiver engagement, and cost optimization.

• Data Analysis & Reporting:
• Build robust analytics dashboards for monitoring claims, retirement plan participation, contribution trends, disability claims volumes and reasons, and vendor performance.
• Perform detailed audits of eligibility, payroll deductions, retirement plan contributions, and disability claims payments.
• Present data-driven insights and recommendations to HR leadership, Finance, and cross functional stakeholders.

• Retirement Program Management:
• Serve as internal expert for 403(b), 457(b), 457(f), and other retirement programs.
• Monitor plan performance, participation rates, auto-enrollment effectiveness, and overall financial wellness indicators.
• Partner with vendors on annual plan reviews, fee benchmarking, fund changes, and fiduciary governance.
• Support compliance requirements including nondiscrimination testing, audit support, and review of the annual Form 5500.
• Lead or support financial well-being initiatives, caregiver education campaigns, and retirement readiness workshops.
• Manage submissions of ongoing contribution files for retirement programs.

• Disability & Leave Program Management:
• Overse…