Retail Sales Associate - Part Time N. Bridge St, Chillicothe, OH

Job Summary

The Wellness Advisor of Sunnyside will be responsible for advising customers in selecting the proper cannabis products for their needs and act as an ambassador of the company’s mission. You will use your customer service, product knowledge and adherence to state compliance regulations to ensure a best‑in‑class experience. Wellness Advisors are responsible for the customer lifecycle from check‑in to consultation, order fulfillment to checkout.

In this role, compliance with applicable state and company regulations will be at the forefront of all tasks.

The dispensaries are typically open 7 days a week, and we value flexibility to work across opening and closing shifts, as well as weekends and holidays. Part‑time schedules will be 15–25 hours a week, typically based around peak hours. You will receive training to learn product knowledge, compliance standards, and consulting skills and will have a unique sales experience leading with a consultative, personalized approach.

• You are energetic, possess strong interpersonal skills, and work well with others.
• You enjoy consulting customers, listening to their needs, and providing an exceptional experience.
• You are resilient and agile, using challenges as opportunities to acquire or master skills.
• You hold yourself to a high level of integrity and are committed to doing the right thing in a highly regulated industry.

• Greet customers, ensuring a best‑in‑class experience.
• Build customer relationships by asking questions about and listening attentively to customer needs.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross‑selling techniques to build baskets.
• Verify proper documentation and  customers.
• Assist in verifying the accuracy of orders being dispensed to customers timely.
• Label and package customer orders.
• Perform accurate cash handling in the company’s point of sale system, following standard operating procedures.
• Maintain accurate records of all dispensary activities, including customer records, sales, deliveries and returns, in accordance with state regulatory requirements.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance in the store according to company SOPs.
• Assist in keeping the store an organized and clean environment for customers and team.
• Escalate any employee or customer issues to management.

• High School Diploma or equivalent.
• Minimum 1 year of experience in customer service; retail or hospitality experience preferred.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product‑related information in a professional consultative manner.
• Must be able to lift, carry and balance up to 50 pounds (with assistance up to 100 pounds).

Cresco Labs offers eligible employees a robust benefit offering that includes major medical, dental and vision insurance; a 401(k) match program; FSA/HSA programs; LTD/STD options; life insurance and AD&D. Eligible employees also receive paid holidays and paid time off. Additional rewards may include annual discretionary bonuses, stock options and participation in the employee discount program. Benefits eligibility for permanent positions may vary by full‑time or part‑time roles, location, or position.

$16 – $16 per hour.

• Must be 21 years of age or older to apply.
• Must comply with all legal or company regulations for working in the industry.
• The company does not offer employment‑based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.