Field Service Technician

• Perform client-site servicing, repair, installation, and relocation of company equipment and supplies
• Provide training and preventative maintenance to customers on all aspects of the equipment
• Responsible for the completion of assigned service calls at lottery retailer locations
• Communicate the value of our services and match products with customer needs
• Perform extensive field repair functions including installs, removing terminals, communications equipment and peripheral procedures
• Build and maintain strong, long-lasting customer relationships
• Solve customer challenges the first time, owning it
• Occasionally assist in the training of new and existing team members

• High school diploma or equivalency
• Pass a background check, drug test, and have a clean driving record
• Ability to drive a non-CDL delivery truck
• Familiarity with MS Office products (Excel, Word, PowerPoint, etc.)
• An understanding of, and some experience with, troubleshooting computer software and hardware technologies
• Excellent interpersonal, verbal, and written communications skills
• Exceptional customer satisfaction skills
• Organization and time management skills that enable effective multitasking
• Ability to work weekends, holidays, and evenings as needed
• Ability to lift, install and move large self-service equipment (regularly lift or move 35 pounds or more)

Demonstrates expertise in client servicing, equipment installation, and repair while ensuring exceptional customer satisfaction. Proficient in troubleshooting computer software and hardware technologies, with strong organizational and communication skills.

• Client-Site Servicing
• Equipment Installation
• Troubleshooting Computer Software
• Customer Relationship Management
• MS Office Proficiency

• Field Repair Functions
• Preventative Maintenance
• Equipment Relocation
• Troubleshooting Hardware
• Installation of Self-Service Equipment

• Interpersonal Skills
• Verbal Communication
• Written Communication
• Organization Skills
• Time Management Skills

• High School Diploma or Equivalency
• Clean Driving Record

• Customer Satisfaction
• Service Calls
• Lottery Retailer Locations
• Training of Team Members

• MS Office Products
• Delivery Truck Operation