Reservations Agent; NOC

This position contributes to the profit of the hotel by maximizing occupancies, up selling, and providing excellent customer service both while working at the Guest Services Desk or In House Call Centre. This position is critical to the image of the hotel and contributes to the hotel's success with exceptional service.

Location:

100 Esplanade Avenue, Harrison Hot Springs, BC, V0M 1K0

Work location:

On site Salary: 25.72 hourly. This is a Unionized position Next wage increment to 26.57 is effective in June 2027. Bi-weekly payment. As per collective Agreement, the wage rate could be as below at the start of the employment. o 0-6 months of employment – 75% of full rate o 6-12 months of employment – 87.5% of full rate o After 1 year of employment – 100% - full rate Terms of employment:
Permanent employment, Full time, 30 to 40 hours per week Must be flexible to a changing schedule and to be able to work any assigned shift as per business requirements Early morning, Evening, Morning, Day, Weekend Starts as soon as possible

Hospitality industry.

English

Secondary (high) school graduation certificate or equivalent experience. Front desk, reservations, concierge, or sales training from a recognized hospitality/tourism school is preferred. One-year previous experience working in a reservations department, preferably at a hotel or resort, is an asset.

Experience an asset

Work must be completed at the physical location. There is no option to work remotely.

• Eligible for Group insurance benefits, including Dental plan.
• Disability benefits.
• Health care plan.
• Vision care benefits.
• Life insurance.
• Free parking available.
• On-site amenities.
• On-site housing options.
• $1 per premium to employees assigned by management to train a new hire.
• Annual vacation in accordance with the Collective Agreement.

Basic security clearance

Attention to detail, Fast-paced environment, Standing for extended periods, Work under pressure. Client focus, Flexibility, Judgement, Organized. Reliability, Team player, Resourcefulness, Accurate. Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondences. Ability to effectively present information in English to guests and employees of the organization. Ability to calculate figures and amounts such as discounts, interest, commissions – most of this will be done by computer.

Strong computer skills with Microsoft office and PMS - specifically Maestro. Ability to deal with problems involving several concrete variables in standardized situations. Exceptional communication and problem-solving skills. Accurate reservation of rooms by all staff. Advance notice of group arrivals to appropriate departments. Up-selling of rooms. Excellent interpersonal relationships with co-workers. Excellent communication with other departments. Being multilingual is an asset.

Flexible to a changing schedule.

• Operations Manager, Front Office Manager, Assistant Front Office Manager, Reservations Supervisor

• Reports to work on time, including login in to the system at the begin of shift time, with name tag in place, and professionally groomed.
• Understands each room type and amenities in each room type.
• Understands all hotel facilities and can describe them to guests.
• Responds to guests directly when working at the guest services desk (an extension of reservations – when scheduled) in the lobby, telephone, mail, and email inquiries.
• Sells the hotel and its facilities, up selling wherever possible.
• Enters all individual and group reservations into the computer accurately and completely.
• Sends…